8 - OWNER SERVICE ASSISTANCE
62 90-8M0098854 MARCH 2015
SERVICE INFORMATION
LOCAL REPAIR SERVICE
If you need service for your Mercury Marine product, take it to your
authorized dealer. Only authorized dealers have factory‑trained
mechanics, special tools, equipment, and genuine Quicksilver parts
and accessories.
NOTE: Quicksilver parts and accessories are engineered and built
by Mercury Marine specifically for Mercury MerCruiser sterndrives,
inboards, and outboards.
SERVICE AWAY FROM HOME
If you are away from your local dealer and the need arises for
service, contact the nearest authorized dealer. If, for any reason,
you cannot obtain service, contact the nearest regional service
center. Outside the United States and Canada, contact the nearest
Marine Power Service Center.
STOLEN POWER PACKAGE
If your power package is stolen, immediately inform the local
authorities and Mercury Marine of the model and serial numbers and
to whom the recovery is to be reported. This information is
maintained in a database at Mercury Marine to aid authorities and
dealers in recovery of stolen power packages.
PARTS AND ACCESSORIES INQUIRIES
Direct any inquiries concerning Quicksilver replacement parts and
accessories to your local authorized dealer. The dealer has the
necessary information to order parts and accessories for you. Only
authorized dealers can purchase genuine Quicksilver parts and
accessories from the factory. Mercury Marine does not sell to
unauthorized dealers or retail customers. When inquiring about
parts and accessories, the dealer requires the engine model and
serial numbers to order the correct parts.
RESOLVING A PROBLEM
Satisfaction with your Mercury Marine product is important to your
dealer and to us. If you ever have a problem, question, or concern
about your product, contact your authorized Mercury Marine
dealership. If you need additional assistance:
1. Talk with the dealership's sales manager or service manager.
Contact the owner of the dealership if the sales manager and
service manager have been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by
your dealership, please contact a Mercury Marine Service
Office for assistance. Mercury Marine will work with you and
your dealership to resolve all problems.
The following information will be needed by Customer Service:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• Nature of the problem
CONTACT INFORMATION FOR MERCURY MARINE CUSTOMER SERVICE
For assistance, call, fax, or write to the geographic office in your
area. Please include your daytime telephone number with mail and
fax correspondence.
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