III. Service and Warranty Information
A. Warranty
Metal Samples warrants that any part of the MS2601E and accessories which proves to be defective in
material or workmanship within one year of the date of original shipment to Purchaser will be
repaired or replaced, at Metal Samples option, free of charge. This warranty does not cover (1) probe
assemblies, (2) items expendable in nature, or (3) items subject to damage from normal wear, misuse
or abuse, or failure to follow use and care instructions.
All damaged items are to be shipped at Purchaser’s expense to and from Metal Samples which shall
have the right to final determination as to the existence and cause of a defect.
The foregoing shall constitute the sole and exclusive remedy of any purchaser of Metal Samples
products for breach of warranty and IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY
AND FITNESS. IN NO EVENT SHALL METAL SAMPLES BE LIABLE FOR SPECIAL OR CONSEQUENTIAL
DAMAGES, OR FOR ANY DELAY IN THE PERFORMANCE OF THIS WARRANTY DUE TO CAUSES BEYOND
ITS CONTROL.
The technical information and suggestions contained herein are believed to be reliable, but they are
not to be construed as warranties since conditions of use are beyond our control.
B. Obtaining Service and Returning the Instrument for Repair
If you experience problems with your instrument please contact the factory at 256-358-4202 and ask
for customer support for instrumentation. Our customer support department will assist you in
troubleshooting your instrument.
Most issues can be resolved over the phone, but in some cases it may be necessary to return your
instrument for further evaluation and repair. In this case, please obtain a Return Materials
Authorization (RMA) number from the sales person or support technician. This RMA number will
ensure that your instrument is routed to the correct department when it is received at the factory.
After receipt of an RMA number you may pack your instrument for return. Be sure to pack your
instrument in a sturdy box and to pad it sufficiently to avoid damage during transit. Also be sure to
complete the “Instrument Repair Form” on the next page and include a copy with your repair. This
will ensure that the repair department has sufficient information regarding the problems you are
experiencing with your instrument, as well as the billing, contact, and return shipping details for the
repair.
Once you have obtained an RMA number, completed the “Instrument Repair Form”, and packed your
instrument securely, please ship it prepaid to the following address:
Metal Samples
152 Metal Samples Road
Munford, AL 36268
ATTN: RMA# _ _ _ _ _
NOTE: Be sure to list your RMA number in the attention line (shown as blanks in the example above.)
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