30
SERVICE
Table 5 Troubleshooting the ATMOS 41 (continued)
Problem Possible Solutions
No temperature reading
Check the temperature needle to be sure it is not pushed
in(pushing in the temperature sensor will break the thermistor
wires and stop measurement).
Do not to abuse the temperature sensor needle when cleaning,
because its very delicate lead wires can be easily damaged.
No pyranometer reading
Carefully remove the rain funnel as described in Section 3.5.
NOTE: BE CAREFUL TO UNPLUG THE PYRANOMETER CONNECTOR INSIDE THE
FUNNEL BEFORE FULLY REMOVING THE FUNNEL.
Make sure the pyranometer plug (Figure17) is plugged in.
If the pyranometer connect is accidentally damaged, contact
Customer Support.
4.6 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: support.environment@metergroup.com
sales.environment@metergroup.com
Phone: +1.509.332.5600
Fax: +1.509.332.5158
Website: metergroup.com
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email: support.europe@metergroup.com
sales.europe@metergroup.com
Phone: +49 89 12 66 52 0
Fax: +49 89 12 66 52 20
Website: metergroup.de
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