If your phone doesn't respond
If your phone stops working or responding in the way you're used to, you can quickly restart
it to get back on track.
Try the following:
• 1-key restart method: Press and hold the power key for about 10 seconds. The phone
restarts.
• 2-key restart method: Press and hold the volume down key and power key at the same
time for about 10 seconds. The phone restarts.
If you’re unsure about which restart method is for your phone, go to www.microsoft.com/
mobile/support/wpfeatures.
If your phone freezes frequently, update your phone software, or reset your phone. Resetting
restores the factory settings, and erases all your personal content, including apps you've
purchased and downloaded. Swipe down from the top of the screen, and tap All
settings > System > About > Reset your phone.
If your issue remains unsolved, contact your network service provider or the manufacturer for
repair options. Before sending your phone for repair, always back up your data, as all personal
data in your phone may be deleted.
Tip: If you need to identify your phone, to view the unique IMEI number of the phone,
dial *#06#. You can also find the IMEI number in the phone body. For details, see the
product and safety information section in the online user guide.
© 2015 Microsoft Mobile. All rights reserved.
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