Operation Manual Return of Equipment
14-1
14. RETURN OF EQUIPMENT
All request for repairs and replacement parts should be directed to the Customer Service
Department at Misonix, following the outlined procedure below.
1. Be prepared to provide the serial numbers of all applicable parts.
2. Call Customer Service (1-800-645-9846) to obtain a RMA (Return Material Authorization).
No returns are accepted without an RMA number.
3. When sending in equipment, always include the generator, convertor and all horns and probes.
Equipment should always be sent in the original packaging.
4. Have your RMA number available when calling to check on returned items.
CAUTION!!
When original packaging is not available, be sure to wrap the convertor and generator separately in
plastic bags, film, or other protective wrapping when using loose packing materials such as foam
pellets, shredded paper, or excelsior. Remove MICROTIP probes or extenders and pack separately in
same carton.
IMPORTANT NOTICE
BY RETURNING ANY MATERIAL TO MISONIX INC., THE CUSTOMER OR THE CUSTOMER'S
AGENT THUS CERTIFIES THAT ANY AND ALL MATERIALS SO RETURNED ARE, OR HAVE
BEEN RENDERED, FREE OF ANY HAZARDOUS OR NOXIOUS AND/OR INFECTIOUS MATTER OR
RADIOACTIVE CONTAMINATION AND ARE SAFE FOR HANDLING UNDER NORMAL REPAIR
SHOP CONDITIONS. DO NOT RETURN ANY MATERIAL, FOR, WHICH SUCH CERTIFICATION
CAN NOT BE MADE WITHOUT PRIOR APPROVAL FROM MISONIX, INC.
The correct return address should read as follows:
Misonix Incorporated
RMA #_____________
1938 New Highway
Farmingdale, NY 11735 (USA)
Attn: Repair Department
Misonix Incorporated can be contacted by the following:
Web Site: www.misonix.com
Telephone: 1-800-645-9846 or (631) 694-9555
Fax: (631) 694-9412
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