Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
5304 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Programmable Buttons
The 5304 IP phone has nine programmable buttons.
When you first receive your phone, the buttons are pre-
programmed as indicated in the table below. You may
be able to reprogram the buttons for quick access to
features or frequently called phone numbers.
Button 1 is located just below the external speaker, and
button 9 is located just above the volume buttons.
Commonly Used Feature Codes
Most of the feature codes work when your phone is idle
or “on hook.” If you are on an active call or if you are off-
hook, you may need to press the Special button before
you enter the feature code to activate the feature.
Button Action
1 Special: Activates features while on a
call or off-hook.
2 DND: Enables/disables the DND
feature for your phone. When enabled,
internal calling parties see your
selected DND message.
3Forward: Forwards all incoming calls
to a specified destination.
4 Message: Connects to your voice
mailbox. Toggles between Alpha Mode
and Numeric Mode when entering
dialpad characters.
5Redial: Calls the last external number
dialed. You cannot redial internal
numbers.
6Transfer: Transfers the current call.
Also functions as a forward space
when entering dialpad characters.
7Hold: Places the current call on hold.
Also functions as a backspace button.
8 Intercom (IC): Provides a call line for
internal (intercom) calls.
9Call: Provides a call line for external
calls.
Up
Down
Volume: Provide volume control for
the ringer, handset and speaker. Also
provides the ability to scroll through
display options.
Feature Code
ACD Agent – Log In/Out 328
Background Music – On/Off 313
Call Forward – All Calls 355
Call Logging 333
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb – On/Off 372
Dynamic Express Extension On/Off 364
Dynamic Express Extension – Handoff 388
Hold – Individual 336
Hold – System 335
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Message – View Messages Menu 365
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Program Buttons 397
Program Station Password 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381
View Button Assignments 396
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