Call Features
Page 30 Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
Placing Calls On Hold
You can place calls on Individual Hold or System Hold:
• Individual Hold: Places an internal or external call on hold at your phone.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the phone that
placed it on hold.
To place a call on Individual Hold:
1. While on a call, press the Hold button. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. While on a call, press the Special button, and then dial 335. ENTER EXTENSION
NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press the Hold button, and then press the flashing IC or Call button.
To return to a call that is on hold:
Press the Hold button, and then lift the handset. <Caller> WAS HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
Lift the handset, press the Special button, and then dial 330.
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