12 AFTER-SALES SERVICE
Mitsubishi Diesel Engine S12R OPERATION & MAINTENANCE MANUAL
193
Pub. No. 291Y1-40720 Revision: 5
12 AFTER-SALES SERVICE
This chapter describes the after-sales service.
Supply of Performance Parts
for Repair
Supply Period
The supply period is stipulated as 10 years after the
end of manufacturing of this engine.
Within this period, the performance parts for repair
are always in stock and immediately supplied.
However, some items such as electronic parts may
become unavailable before the end of this period
due to termination of production by the
manufacturer. Contact your MHIET dealer for the
availability, price, delivery date, and so on.
Parts That Reached the Supply
Period
As a general rule, a performance part for repair
which reached its supply period will be terminated
for supply.
However, according to the size of the needs and
the production situation of the supplier, it may be
supplied. In addition, reproduction at your cost may
be considered.
When Requesting Repair
If you cannot restore the engine to normal operating
condition, in spite that the cause has been identified
according to "11
TROUBLESHOOTING" (→ Page
178) and the remedies have been taken,
disconnect the power supply and contact your
MHIET dealer "
CONTACT LIST" (→ Page 10).
• During the warranty period, we will repair in
accordance with the stipulation of the Warranty
Policy.
• When the warranty period is expired, parts which
will be usable, if repaired, can be repaired at your
request and cost.
Inquiry Counter
For repair, inspection and maintenance, contact
your MHIET dealer "
CONTACT LIST" (→ Page 10).
At that time, also inform the following items
described on the nameplate "
MODEL NAME" (→
Page 11).
(a) Serial number
(b) Model name
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