17
Troubleshooting
There are two invaluable resources for troubleshooting problems for the DM²:
www.playdigitalblue.com/tech_support and www.mixman.com/dm2. These
sites provide technical support for the product and include links to the different
sound card companies where technical information about a particular sound card
may be found.
The following are possible issues that might arise with your DM
2
software and
controller:
True stereo sound:
The DM
2
software is designed to handle standard two-track stereo. If your
computer is configured to support 3D, surround or some other positional audio
separation scheme, you may not hear true stereo separation in your mixes. If
necessary, you should consult your soundcard and speaker documentation to
determine how to disable positional sound.
No sound:
If you cannot hear any sound, verify that you have calibrated the DM² controller
and that the Crossfader is in the center position. Check the volume setting on the
Windows® volume control icon and verify that it is not muted. Check the sound
card connection to your speakers and verify that your speakers are turned on.
RAM
32 MB RAM is the minimum requirement for the DM
2
to function properly; 64 MB
RAM is recommended. When loading certain tracks on a system with 32 MB
RAM, a message may appear stating “out of memory”. If this occurs, close all
other open applications, choose a smaller, different track or install more memory
for your computer, in order to access every track on the program.
Calibration:
If the W.A.R.P. joystick controller or Crossfader are not performing properly,
return to the Calibration sequence in the DM² program folder after you have
plugged in your USB cable.
Trouble Recording:
Verify your Mic-in settings in the Windows® master volume control menu. Check
the Mic-in connection on the sound card.
Controller Response:
If the controller is not responding, exit the DM
2
software and unplug the DM
2
controller. Re-plug and then re-launch the software.
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