50 | Warranty & Service Information
Service & Support Information
MOOG’S STANDARD WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and
conforms to specifications at the time of shipment. The Warranty Period is one year
from the date of purchase. If, in Moog’s determination, it has been more than five years
since the product shipped from our factory, it will be at Moog’s discretion whether to
honor the warranty without regard to the date of the purchase. During the Warranty
Period, any defective products will be repaired or replaced, at Moog’s option, on a
return-to-factory basis. This warranty covers defects that Moog determines are no fault
of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the
warranty policy and associated service are determined by the laws of the country of
purchase and supported by our local authorized distributor.
A listing of our authorized distributors is available at moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty
as well as non-warranty service by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization)
number from Moog before returning any product. Email techsupport@moogmusic.com
for the RMA number or call us at (828) 251-0090. All products must be packed carefully
and shipped with the Moog supplied power adapter. We recommend packing your
instrument securely with thick bubble wrap or packing paper. Please avoid packing
peanuts, towels, linens, or clothing. These materials do not oer sucient support and
threaten our ESD-safe work environment. Sorry, the warranty will not be honored if the
product is not properly packed.
Once you have received the RMA number and carefully packed your Moog Mavis, ship
the product to Moog Music Inc. with transportation and insurance charges paid, and be
sure to include your return shipping address.
MOOG MUSIC, 160 Broadway St, Asheville, NC, 28801, USA
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or
damage as a result of transport. If the product is abused, damaged in transit, or out of
warranty, we will contact you with an estimate of the repair cost. Repair work will be
performed, and Moog will ship and insure your product to your United States address
free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do
not have web access, please call (828) 251-0090 to register your product.
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