17
ERRORS AND MESSAGES
Code Description Cause Operations to be performed Solutions
Er01
Switch off through
intervention of the
safety thermostat with
manual reset in error
for high water
temperature or high
temperature in the
pellet tank
PUMP BLOCKED OR BROKEN
Reset the thermostat (page 21),
unblock and verify the proper
function of the pump
If the pump is broken call an
authorized technician
AIR IN THE SYSTEM
Reset the thermostat (page 21),
unblock and verify if there is any air
in the system
Discharge the air from the system
RESETTING THERMOSTAT
BROKEN
Reset the thermostat (page 21),
unblock and turn on the stove, if
the error occurs immediately, it is
likely that the thermostat is broken
If the error persists, call an
authorised technician
CONTROL UNIT BROKEN
Reset the thermostat (page 21),
unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
If the error persists, call an
authorised technician
HIGH TEMPERATURE IN PELLET
TANK
Reset the thermostat (page 21),
unblock and turn on the stove, if
the error reoccurs turn off the stove
If the error persists, call an
authorised technician
Er02
Switch off due to
chimney flue
occlusion
CHIMNEY FLUE OCCLUDED
Unblock and check, if you need to
clean your chimney flue
If the error persists, contact an
authorised technician
WIND IN THE CHIMNEY FLUE
Unblock and check if the flue
needs to be installed according to
standard regulations and directions
contained in this manual
PRESSURE SWITCH BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the pressure switch is
broken
CONTROL UNIT BROKEN
Unblock and turn on the stove, if
the error occurs immediately, it is
likely that the control unit is broken
Er03
Turn off due to low
fume temperature
PELLET TANK EMPTY
Unblock and check if there are any
pellets in the tank
Refill pellet tank
BLOCKED AUGER
Unblock, clean burner and turn the
stove on again
If the error persists, contact an
authorised technician
AUGER MOTOR BROKEN
EXHAUST FUME PROBE BROKEN
Er04
Switch off due to high
water temperature
PUMP BLOCKED OR BROKEN
Unblock, reset the thermostat and
verify the proper function of the
pump
If the pump is broken call an
authorized technician
AIR IN THE SYSTEM
Unblock, reset the thermostat and
see if there is any air in the system
Discharge the air from the system
UNDERSIZED HEATING SYSTEM
Unblock, reset the thermostat and
verify if part of the system has
been isolated
If the error persists, call an
authorised technician
BOILER PROBE BROKEN
Unblock, reset the thermostat and
turn on the stove, if the error
occurs immediately, it is likely that
the boiler probe is broken
If the error persists, call an
authorised technician
CONTROL UNIT BROKEN
Unblock, reset the thermostat and
turn on the stove, if the error
occurs immediately, it is likely that
the control unit is broken
If the error persists, call an
authorised technician
Er05
DIRTY STOVE
Unblock and turn on the stove, if
the error reoccurs, the stove
probably needs to be cleaned
If the error persists, contact an
authorised technician
EXHAUST FUME SENSOR
BROKEN
If the fume temperature is high
even during the shutdown phase,
thermocouple is broken
If the error persists, contact an
authorised technician
Er07
Turn off due to
Encoder error
NO SIGNAL TO ENCODER
Unblock and turn on the stove, if
the error reoccurs, then the
exhaust fan or control unit is
broken
If the error persists, contact an
authorised technician
Turn off due to high
fume temperature
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