Reset Wi-Fi, cellular data, and Bluetooth
When to use this reset
•
Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
•
Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls
frequently drop.
•
Bluetooth doesn't work or disconnects automatically.
•
VPN doesn't work as expected.
What gets deleted/removed when you reset
•
All Wi-Fi devices and passwords set up on your phone
•
All cellular/mobile settings, like preferred cellular network
•
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Cellular data
•
Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Touch Reset settings.
5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset app preferences
When to use this reset
This reset doesn't allow you to choose individual apps; all apps will be reset.
Before resetting all apps, if you're having trouble with one or two apps, reset the apps individually.
If you still experience the following issues, then reset all apps:
•
App crashes frequently or won't open
•
App doesn't behave as expected
•
App uses too much battery or data
Fix issues : Maintenance procedures
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