44
Troubleshooting
I cannot
send/receive
calls.
Make sure that you have a phone
signal (the signal strength
indicator should have at least 1
segment showing). Avoid
electrical or radio interference,
and obstructions such as bridges,
parking garages, or tall buildings.
Your phone also may have the
Call Barring
feature turned on. If you
know the unlock code, you can
change this setting in the security
menu (
M
>
Settings
>
Security
).
Also, check to be sure your SIM
card is installed and working.
My phone has
poor reception
and drops
calls.
Make sure that your antenna is
not bent or damaged.
Also, make sure you have a phone
signal (the signal strength
indicator should have at least 1
segment showing). Stay clear of
any obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear
others on my
phone.
While on a call, press the upper
volume key. Your phone display
should show the volume
increasing.
Also, make sure that your phone’s
earpiece is not blocked by its
carrying case.
I cannot open
my text
message
inbox.
Before you can use text
messages, you must set up the
message inbox (see your Start
Here guide).
How do I see
the calls I sent
or received?
To see the most recent calls you
dialed or received:
M
>
Recent Calls
>
Received Calls
or
Dialed Calls
My phone will
not send
voicemail
commands,
passwords, or
other codes.
You must send PIN codes and
passwords as DTMF tones while
on a call. You can set your
phone’s DTMF tones to be
Long
,
Short
, or
Off
. If you have trouble
sending numbers, try changing
the DTMF setting.
1
From the home screen, press:
M
>
Settings
>
Initial Setup
>
DTMF
2
Press
S
to scroll to
Long
or
Short
.
3
Press
SELECT
(
+
) to select it.
Problem Solution
My phone’s
display is too
dark.
Use the
Contrast
feature to change
the level of contrast in your display
(see your Start Here guide).
You can also use the
Backlight
feature to change the length of
time that the display backlight
stays on (see your Start Here
guide).
My battery
didn’t last as
long as I
expected.
What can I do
to extend
battery life?
Your battery’s performance is
affected by charge time, feature
use, temperature changes,
backlight use, and other factors.
For tips on extending battery life,
see your Start Here guide.
I am unable to
record a voice
note, voice
name, or voice
shortcut
Try moving to a quieter location to
make your voice recording. Hold
the phone about 4 inches (10
centimeters) from your mouth,
and speak directly into the phone
in a normal tone of voice.
My TTY device
doesn’t work
with my
phone.
Your phone must be set to a TTY
mode for the phone to detect your
TTY device (see your Start Here
guide).
I plugged the
data cable into
my phone but
my phone did
not beep. How
do I know if
the data cable
is ready to go?
The beep indicates that you are
set up correctly. If you did not hear
a beep, make sure that both ends
of the data cable are
connected—the smaller end to
your phone and the larger end to
your computer.
Also, your computer may have
deactivated the port to save
power. Try opening an application
that uses the port, like a fax or
dial-up application, to
automatically activate the port.
My phone
beeped when I
attached the
data cable, but
my data and
fax
applications
do not work.
Some wireless networks may not
support data or fax transmission.
If you are roaming on an
unfamiliar network, this may be
the case.
Also, remember that data and fax
transmission usually requires a
subscription. Call your service
provider for more information.
Problem Solution
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