Multitech MultiConnect Cell - Troubleshooting; Device is not detected (No Device); Connection Manager is not working, and a device connected to the computer is not detected; Connection Manager displays Device Error status for a serial device

USING CONNECTION MANAGER
MultiConnect
®
Cell MTC-MNG6 User Guide 47
Troubleshooting
Serial COM port is not available in the Serial Modem Settings
Close Connection Manager and reopen it.
Device is not detected ("No Device")
After following the steps to activate your device, the Main tab still indicates "No Device."
Try the following steps:
1. Click the Settings tab and make sure that the appropriate modem type is selected: USB or Serial.
2. If you are connecting a serial device, make sure that all serial modem settings correspond to the
serial modem and serial port configuration.
3. Restart Connection Manager.
4. Disconnect and reconnect the device.
USB Modem is not detected
1. Check the LS LED and Power LED (if available) on the device.
If they are not continuously lit, then the problem is with the power supply. Check the cable and
connections.
If the LS LED is not blinking, then the problem is with the power supply. Check the cable and
connections.
2. USB device: Make sure that the device is connected to the PC and that the correct USB cable is in use.
Connection Manager is not working, and a device connected to the computer is not
detected
Connection Manager cannot detect a connected device because the required drivers are not installed. The most
likely cause is that Install the modem drivers was not checked during the installation.
Uninstall and re-install Connection Manager. During the installation, make sure that you check Install the modem
driver. Refer to Uninstalling Connection Manager and Installing Connection Manager.
Connection Manager displays "Device Error" status for a serial device
This error has the following causes and solutions.
Cause Solution
Connection Manager cannot open the COM port that
the device was installed on because the port is being
used by another program.
If possible, free up the COM port for the device.
The wrong COM port is specified for the device on the
Settings tab.
On the Settings tab, select the COM port that matches
the port that the device is installed on and click Apply.
You can look up the port in Device Manager in
Windows. In Device Manager, expand Modems, right-
click the name of your device, and select Properties.
Note the port on the Modem tab.