Contents
4
Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide
Chapter 7 - Troubleshooting ..................................................................................... 41
None of the Indicators Light ............................................................................... 41
The Modem Does Not Respond to Commands .................................................. 42
The Modem Cannot Connect When Dialing ....................................................... 43
The Modem Disconnects While Online .............................................................. 44
The Modem Cannot Connect When Answering ................................................. 45
File Transfer Is Slower Than It Should Be .......................................................... 45
Data Is Being Lost.............................................................................................. 45
There Are Garbage Characters on the Monitor .................................................. 46
The Modem Doesn’t Work with Caller ID ........................................................... 46
Fax and Data Software Can’t Run at the Same Time ......................................... 46
Appendix A - Regulatory Compliance ....................................................................... 47
FCC Part 68 Telecom ........................................................................................ 47
Fax Branding Statement .................................................................................... 48
Canadian Limitations Notice............................................................................... 48
EMC, Safety, and R&TTE Directive Compliance................................................ 49
International Modem Restrictions ....................................................................... 49
New Zealand Telecom Warning Notice .............................................................. 49
South African Notice .......................................................................................... 50
Appendix B - Technical Specifications ...................................................................... 51
Appendix C - Warranty, Service, and Technical Support .......................................... 53
Multi-Tech Systems, Inc. Warranty & Repairs Policies ...................................... 53
Online Warranty Registration ............................................................................. 54
Service ............................................................................................................... 54
Replacement Parts ............................................................................................ 55
Technical Support .............................................................................................. 56
Internet Sites ...................................................................................................... 56
Appendix D - Upgrading the Firmware ..................................................................... 57
Introduction ........................................................................................................ 57
Upgrade Overview ............................................................................................. 57
Step 1 - Identify the Modem Firmware ............................................................... 57
Step 2 - Identify the Current Firmware Version .................................................. 58
Step 3 - Download the Upgrade File .................................................................. 58
Step 4 - Extract the Upgrade Files ..................................................................... 58
Step 5 - Clear Your Stored Paramenters ........................................................... 59
Step 6 - Upgrade the Modem’s Firmware........................................................... 59
Step 7 - Restore Your Parameters ..................................................................... 59
Appendix E - Installing a Modem Under Linux .......................................................... 60
Introduction ........................................................................................................ 60
Standard Linux Serial Port Definitions ................................................................ 60
Installation .......................................................................................................... 60
Setup ................................................................................................................. 60
Appendix F - Pin Descriptions .................................................................................. 62
RS-232 Pin Descriptions .................................................................................... 62
RS-232 Cable Pinouts ....................................................................................... 63
Leased Line Pinouts .......................................................................................... 64
Index ........................................................................................................................ 65
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