M
Mark Olson DDSSep 1, 2025
Why is the transmitter for my Napoleon XIR3N Indoor Fireplace not working?
- JJessica PorterSep 1, 2025
If the transmitter for your Napoleon Indoor Fireplace isn’t working, check the battery power and battery orientation.
To Next PageTo Next PageWhy is the transmitter for my Napoleon XIR3N Indoor Fireplace not working?
If the transmitter for your Napoleon Indoor Fireplace isn’t working, check the battery power and battery orientation.
Why does my Napoleon Indoor Fireplace have no power?
If there's no power to your Napoleon Indoor Fireplace system, check the breaker to make sure it’s in the 'ON' position.
How to unlock the remote for my Napoleon XIR3N Indoor Fireplace?
To reset a locked-out remote for your Napoleon Indoor Fireplace, turn the power source off and then on again. Note that if backup batteries are installed, they must also be removed to reprogram the remote.
How do I clear a vent blockage in my Napoleon XIR3N?
If there's a blockage in the vent of your Napoleon Indoor Fireplace, remove the obstruction. In very cold conditions, ice may build up on the terminal and should be removed. To help prevent this, wrap vent lengths in unheated spaces (attics, garages, crawl spaces) with an insulated mylar sleeve, ensuring the sleeve doesn't sag. Contact your local authorized dealer for more details.
How to reset the ignition box on a Napoleon Indoor Fireplace after a lockout?
To reset the ignition box on your Napoleon Indoor Fireplace when it's locked out, you can try one of these methods: 1. Turn off the power supply and remove batteries (if used) from the back-up battery pack. 2. To reset the DFC Board when the LED is blinking 3 times, turn the system off by pressing the ON/OFF button, wait about 2 seconds, and then press the ON/OFF button again. The DFC Board will reset, and the ignition sequence will restart. 3. To reset the DFC Board by cycling the flame, in manual flame control mode, use the down arrow button to reduce the flame to off (indicated by 'OFF' on the transmitter LCD screen), wait about 2 seconds, and then press the up arrow button to restart the ignition sequence.
What causes my Napoleon XIR3N Indoor Fireplace to spill, and how can I fix it?
If your Napoleon Indoor Fireplace is spilling, check the door seal and inspect for any exhaust damage. Ensure that the venting is correctly installed. Also, the room may be experiencing negative pressure; try increasing the fresh air supply.
What to do if the flame is hitting the glass in my Napoleon XIR3N Indoor Fireplace?
If the flame in your Napoleon Indoor Fireplace is hitting the glass, logs, rocks, media, or combustion chamber, check that the glass, logs, rocks, and media are correctly positioned. Also, open the air shutter to allow more primary air. Verify the input rate by checking the manifold pressure and orifice size as specified by the rating plate. Ensure the door gasketing is intact and sealing tightly. Confirm that both vent liners are free of holes and well-sealed at all joints. Lastly, ensure that the minimum rise per foot (meters) has been adhered to for any horizontal venting.
General| Fuel Type | Natural Gas or Propane |
|---|---|
| Ignition System | Electronic Ignition |
| Vent Type | Direct Vent |
| Control Type | Remote Control |
| Log Set | Included |
| Type | Direct Vent Gas Fireplace |
| Burner | Dual Burner |
