Blinking Red
Your robot needs
to be cleaned to
operate at best
performance.
Follow these steps to make sure your robot is well-
maintained before running it again: 1 – Ensure that both the
filter and dirt bin are clean and properly inserted.
2 – Make sure the dirt bin is in the robot and properly
seated in position. The top of the dirt bin should be level
with the top of the robot if inserted correctly.
3 – Make sure the brush and end caps are clear of debris
and remove any hair or debris that is wrapped around it. 4
– Make sure wheel wells aren’t blocked with debris
Press the Start Button to start the robot. If it still has issues,
follow the next 2 steps:
5 – Using a dry cotton swab, please spin the laser housing
under the laser cover 5 times in each direction being
careful to avoid the openings in the housing.
6 – Use a dry cotton swab to clean the two drop sensor
windows on the bottom of the robot. Press the Start Button
to start the robot.
7 – Press and hold the Start Button for 10 seconds to reset
your robot. All of the lights on the robot will turn off.
Press the Start Button to turn the robot back on.
Go to the support center to watch how-to videos on these
maintenance items.
Solid Red
The Neato robot is
having difficulty
navigating the
environment. Possible
reasons for this:
• The laser is
blocked.
• It is having
difficulty navigating the
floor.
• The sensors are
dirty or not working
properly.
• The wheels or
brush are dirty.
Follow these steps to troubleshoot. Make sure:
1 – Nothing in the environment has changed since the
robot started cleaning (e.g., furniture moved, robot moved
to different room)
2 – Wheel wells aren’t blocked with debris. 3 – The
battery is charged.
4 – If the robot still has issues, reset the robot by pressing
and holding the button for 10 seconds. The robot will turn
off. Press the Start Button to turn it back on. Try running
the robot again.
Press the button to start the robot. If it still has issues,
5 – Make sure the robot’s laser freely rotates: Use a dry
cotton swab to rotate the laser 5 times to the left and 5
times to the right, making sure NOT to put the cotton
swab in either hole.
6 – Using compressed air, use short bursts of
compressed air about 6” away.
Let the robot fully charge. Try running the robot again. If
issue persists, click on Chat icon for assis- tance at
www.NeatoRobotics.com/support, or visit our
Customer Care contact page for more options.
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