MICROBROWSER AND ENHANCED PROGRAMMABLE KEYS
Using the Microbrowser
8 -100 DT820 Phone User Guide
If you press the Monitor soft key on a call that you are already monitoring, a Monitor
screen appears.
This screen handles the following events:
Hard Key Features: Explanation
4-way scroll BACK key
(Redial key)
Return to the Select Address Group screen.
4-way scroll FORWARD key
(Directory key)
Set up a monitor call to the selected extension.
(Volume UP Key)
4-way scroll UP key
Move to previous menu item.
4-way scroll DOWN key
(Volume DOWN Key)
Move to next menu item.
ENTER key If no calls are being monitored: Set up a monitor call to
the selected extension.
If a call is being monitored: Shows the details for the
monitored call.
Off-Hook (handset) If speaker is ON, turn speaker OFF, move audio to
handset and keep focus on current screen. If headset is
active, move audio to handset and keep focus on current
screen.
Speaker key On-Hook (handset) behavior:
If speaker is ON, turn speaker OFF and keep focus on
current screen.
Off-Hook (handset) behavior:
If speaker is OFF, turn Speaker ON and keep focus on
current screen. If speaker is ON, activate handset and
keep focus on current screen.
Headset active behavior:
Turn Speaker ON and keep focus on current screen.
Field Detail
Agent Name of the agent you are barging/monitoring.
Extension Extension of the agent you are barging/monitoring.
Connected To Caller ID information for the caller (if available).
Phone Phone information for the caller (if available).
Soft Key Features: Explanation
Record Toggles call recording. If not currently recording, starts
recording. If currently recording, stops recording.
• Barge record: Audio is recorded from both participants
in the call, and from your phone line.
• Monitor record: Audio is recorded from both partici-
pants in the call, but not from your phone line.
Exit Exit the microbrowser to the appropriate call status
screen.
To Next Page
Loading...
