NEC DT820 ITY-8LDX - Blind Transfer; To Shuttle between Calls During an Attended Transfer; Unattended Transfer

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BASIC PHONE OPERATION
Call Transferring and Conferencing
DT820 Phone User Guide 6 -61
3 Press the Dial softkey, or wait a few seconds for the call to be automatically dialed.
4 After the other party answers the call, you can speak to that person before you transfer
the call.
5 Press the Transfer button to transfer the original call to the new party. You will be
disconnected from both calls.
Blind transfer
A blind transfer is when the call transfers immediately to the dialed extension without
waiting to see if the extension rings or is picked up.
If the other caller does not answer or rejects the call, the call is routed to voice mail or
according to forwarding conditions. If there is no voice mail or forwarding conditions
set for the line you transfer to, the call will continue to ring.
1 While on a call, press the Transfer key.
This puts the current call on hold so you can start to transfer the call.
2 Press the Blind softkey, then use the key pad to dial the telephone number to which the
call is to be transferred.
3 Press the Dial softkey, or wait a few seconds for the call to be automatically dialed.
4 The call is immediately transferred when the number is dialed. You will be disconnected
from both callers.
If your system administrator has enabled forwarding to external numbers, you may be
able to transfer calls to external numbers. You will be disconnected from both calls
when your phone dials the external number.
Unattended transfer
An Unattended Transfer can be done, when you want to verify that the dialed
extension rings, or if you want to do a blind transfer where you do not wait to see if the
other caller answers the call but you did not use the Blind softkey.
If the other caller does not answer or rejects the call, the call is routed to voice mail or
according to forwarding conditions. If there is no voice mail or forwarding conditions
set for the line you transfer to, the call will continue to ring.
1 While on a call, press the Transfer key.
This puts the current call on hold so you can start to transfer the call.
2 Use the key pad to dial the telephone number to which the call is to be transferred.
3 Press the Transfer key or hang up the telephone handset. You will be disconnected from
both calls.
TRANSFER SHUTTLE
If you are doing an attended transfer and you are connected to both parties, you can
shuttle between the two calls before you transfer the calling party to the other party.
To shuttle between calls during an Attended Transfer
1 While connected to both parties, press the Shuttle softkey.
You will be connected to the original caller. To continue to switch between the two
callers, press the Shuttle softkey.
You can also press the Conf or Conference softkey to connect both callers to you in a
three party conference call.