Issue 7.00
InMail System Guide 2 - 173
Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or
Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action
can route directly to a specific Call Routing or Announcement Mailbox, or allow the
Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO
action to set up a “tree” of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller
with a tree of dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9,
which plays the company directions. Dialing 2 (GOTO 2) routes to Call Routing
Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service
technicians.
The Announcement Message for Announcement Mailbox 9 tells the caller how
to locate the company.
The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits
to dial for each technician. The Dial Action Table for Call Routing Mailbox 2
contains the TRF or UTRF actions to each technician’s extension.
The GOTO action can also log on to a Subscriber Mailbox, although the LOGON
action is normally reserved for this function.
Automated Attendant
Announcement Mailbox 9
Call Routing Mailbox 2
GOTO 9
GOTO 2
Call Routing Mailbox 1
Company
Directions
Tech Ser vi ce
Technicians
1
2
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