Issue 7.00
InMail System Guide 2 - 353
Undefined Routing
Description
An Automated Attendant Undefined Routing is a Dial Action Table key assignment for
which there is no routing defined. When an Automated Attendant caller dials a digit
and no routing is assigned, InMail plays: “That is an invalid entry.” InMail then repeats
the dialing options (Instruction Menu) to the caller. If a Dial Action Table key
assignment has no function, you should normally leave it undefined. By default, keys
1, 4, 5, 6, 7, and 8 have Undefined Routing.
Related Features
Dial Action Table
Undefined Routing is a Dial Action Table Action.
Instruction Menu
The active Call Routing Mailbox’s Instruction Menu repeats after a caller dials a digit with
an Undefined Routing.
Programming
1. To set up an Undefined Routing for a Dial Action Table:
47-13-01 Dial Action Tables: UND Action - Undefined Routing (0) (UND)
For a key that should have an Undefined Routing, the Action entry should
be UND. There is no corresponding Number option entry.
. By default, keys 1, 4, 5, 6, 7, and 8 have Undefined Routing.
Operation
Not applicable
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