Issue 7.00
InMail System Guide 2 - 175
Greeting
Description
A Subscriber Mailbox user can record a personalized greeting for his mailbox. After
the greeting is recorded, callers hear a prerecorded personalized greeting rather than
a default message.
The recorded message can include the following:
Subscriber name
Personal message (such as “Hello - I am on vacation this week”)
Instructions on leaving a message or using other mailbox options
Next Call Routing Mailbox options, if available
While listening to a mailbox greeting, a caller can dial * to immediately skip the
message.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their
mailbox, and remotely record their mailbox greeting.
Following are two of the ways a user can do this:
After the Automated Attendant answers, dial a digit (typically #) followed by their
mailbox number. This method allows outside callers to log into their Subscriber
Mailboxes from outside the company. After logging on to their mailbox, the user
can dial G to record a greeting.
If an extension has a Direct Inward Line that is forwarded to voice mail, the
caller can dial # and log on to their mailbox (instead of leaving a message). After
they log on to their mailbox, the user can dial G to record a greeting. This option
must be set up in the Next Call Routing Mailbox. To allow this ability, for
example:
Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log on to their mailbox.
By default, this option is provided in Call Routing Mailbox 1. Additionally, the
subscriber should enable a Security Code for their mailbox to prevent unauthorized
logons.
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