Issue 7.00
3 - 378 Programming
SECTION 4 PROGRAM 41 ACD SETUP
41-19 Voice Mail Delay Announcement
Description
Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call
Routing Mailboxes (PRG 47-09) as ACD Delay “Announcement” Mailboxes. Refer to
Figure 3-1 ACD Delay Announcement Flowchart on page 3-381 for programming
example. Also, refer to the
SV8100 ACD Manual for more information.
Conditions
The KSU must be licensed for ACD and In-Mail in order for this feature to work.
Call Routing Mailboxes used for Delay Announcements cannot be used for
other features.
Call Routing boxes used for dial options cannot be used for other features.
When Voice Mail Delay Announcements are being played, InMail talk paths
(ports) are used.
InMail cannot be used for ACD Night Announcement.
If a caller chooses to dial out of a queue during the delay announcement the
caller is immediately removed from the queue.
Options
41-19-01 Delay Message Start Timer
Determine how long the system waits before playing the first Delay
Message.
Options
0~64800
Default
0
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