NEC Xen Topaz - Page 141

XEN Topaz NEC Business Solutions Ltd
Features and Specifications Manual Chapter 4 - 133
Doc. No. 8846 - Release 2.0 April 2005
3 No Answer Hunting: Calls step around the group. Calls will not step on if
the priority extension is busy. Calls to a busy group receive ring back
tone.
4 Busy/No Answer Hunting: Calls step around the group. Calls will step on if
the priority extension is busy. Calls to a busy group receive ring back
tone.
16-02-01: Department Group Assignment for Extensions
Assign extensions to Department Groups (1-32) and set the priority
assignment.
16-03-01: Secondary Department Group
You may assign extensions to a second Department Group.
20-06-01: Class of Service for Extensions
Assign extension to more than one department group. Each group can
have up to 16 secondary members. Adding a secondary member will
disable simultaneous ring mode for the group.
20-13-14: Class of Service Options (Supplementary Service) - Department
Calling
In an extension’s Class of Service, allow (1) or prevent (0) Department
Calling.
22-02-01: Incoming Call Trunk Setup
If you want a trunk to be a DIL to a Department Group, assign Service
Type 4 for each Night Service Mode. Also see 22-07 below.
22-07-01: DIL Assignment
For each trunk assigned Service Type 4 in 22-02 above, assign the DIL
destination as the Department Group pilot number ( 385-416 for Depart-
ment Groups 1-32).
• Related Features
• Department Step Calling
Easily step call to an idle Department Group member if the member called is
busy.
• Multiple Directory Numbers / Call Coverage
A virtual extension can be programmed allowing a Call Coverage key to receive
multiple calls which can camp on to the extension - no analogue port is required.
• Transfer
An extension user can Transfer a call to a Department Group master number. If
unanswered, the call will recall the transferring extension after the Transfer Recall
Time (Program 24-02-04).
• Voice Mail Integration
Voice Mail Integration uses one Department Group for voice mail.
•Operation
To call a department:
1. At system phone, press a SPK key.
OR
At single line set, lift handset.
2. Dial department’s extension number.