Nemo NQ - User Manual

NQ Wireless systems
Concept, installation and usage guide for the Single-Q, Easy-Q and Hub-Q
systems.
Nemo-Q International AB | www.nemoq.com
Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well
as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q’s products, Nemo-
Q grants you the nonexclusive rights to install and use the software. The terms of Nemo-Q International AB’s
License Agreement shall apply.

Summary

Single-Q System

Single-Q System Hardware

Details the hardware components of the Single-Q system, including the receiver, displays, and sound units.

Single-Q System Installation

Explains the step-by-step process for installing the Single-Q system, including cable connections and display setup.

Single-Q System Setup and Startup

Guides users through linking the NQ Remote and initial system startup procedures.

Single-Q System Configuration

Covers the configuration menu, navigation, and basic principles for setting up the Single-Q system.

Single-Q System Menu Options

Lists and explains the various configurable settings for the Single-Q system, such as workstation number and display times.

Single-Q System Usage

Describes how to operate the Single-Q system using the NQ Remote after configuration is complete.

Easy-Q System

Easy-Q System Hardware

Details the hardware components of the Easy-Q system, including the receiver, displays, and remote controls.

Easy-Q System Installation

Explains the installation process for the Easy-Q system, focusing on connections and dipswitch configurations.

Easy-Q System Setup and Startup

Guides users through linking NQ Remotes and the initial startup for the Easy-Q system.

Easy-Q System Configuration

Covers the configuration menu, navigation, and principles for setting up the Easy-Q system.

Easy-Q System Menu Options

Lists and explains the configurable settings for the Easy-Q system, including queue numbers and active time.

Easy-Q System Usage

Describes how to operate the Easy-Q system using the NQ Remote for calling and back-tracking numbers.

Hub-Q System

Hub-Q System Hardware

Details the hardware components for the Hub-Q system, emphasizing the NQ Receiver and NQHUB unit.

Hub-Q System Installation

Explains the installation process for the Hub-Q system, including receiver connection to the NQHUB.

Hub-Q System Setup and Startup

Guides users through linking NQ Remotes and initial setup for the Hub-Q system.

Hub-Q System Configuration

Covers the configuration menu, navigation, and principles for setting up the Hub-Q system.

Hub-Q System Menu Options

Lists and explains the configurable settings for the Hub-Q system, including button functions and queue selection.

Hub-Q System Usage

Describes how to operate the Hub-Q system, noting customizable button functions and general usage.

Hub-Q System Considerations

Provides important points and tips for using the Hub-Q system effectively, such as daily startup procedures.

Overview

1. Function Description
2. Important Technical Specifications
3. Displays
4. Sound Units
5. Connectivity
6. Usage Features
7. NQ Remote Control
8. Configuration Menu (accessed via NQ Remote)
9. Maintenance Features

The NQ Wireless systems manual describes three different queuing systems: Single-Q, Easy-Q, and Hub-Q, all built around the central NQ Receiver unit. These systems are designed to manage customer flow, particularly in environments where traditional ticket queuing might be overkill or where a more flexible, wireless solution is preferred.

Function Description:

The Single-Q system is designed for fast checkout processes where a traditional ticket system isn't merited. It directs queue flow using a wireless remote control operated by workstation personnel. When a customer is called, a main display at the front of the queue, along with sound and voice announcements, directs them to a specific workstation. Individual workstations can also have blinking indicators for further emphasis. The remote control is used to call customers, configure the system, and link new remote controls.

The Easy-Q system is a simple queue management system that utilizes preprinted tickets. It consists of the NQ Receiver, a TCD main display, and wireless NQ Remote controls. The main display shows the next ticket number to be called, which can be adjusted using the remote control. Pressing the "next" button calls customers, causing the main display to buzz and flash the number. The system also allows for "back-tracking" numbers if too many are called, though this action does not trigger the buzz or flash. The Easy-Q system can be upgraded with workstation indicators that flash the called ticket number and a voice speaker for announcements.

The Hub-Q system is for more advanced Nemo-Q queuing systems (NQHUB5 or NQHUB6). It integrates the wireless system to use remote controls instead of hardware and software panels. Connecting an NQ Receiver to an NQHUB unit allows for up to 32 NQ Remote controls to be used for individual workstations, providing a flexible and scalable solution for complex queuing needs.

Important Technical Specifications:

The core of all three systems is the NQ Receiver central unit. It powers the displays and speakers, with all cabling done using standard Cat 5 network cables. The NQ Receiver is also used to link new remote controls and configure the system. A dipswitch on the NQ Receiver determines which system it operates as:

• Single-Q: All dipswitches off (value 0).
• Easy-Q: Dipswitch 1 on.
• Hub-Q: Dipswitch 2 on.

Power Supply: A 100-240V~, DC output 12.0V power supply is used for Single-Q and Easy-Q systems. For Hub-Q, the NQ Receiver draws power directly from the NQHUB unit, so no separate power adapter is needed.

Remote Control Frequency: All NQ Remote controls broadcast on 433.46 MHz.

Displays:

• Nemo-Q TCD main display with buzzer (item no. 11603-71E): Shows workstation number and a directional arrow (Single-Q) or called ticket number and workstation number with a directional arrow (Easy-Q). It includes a small buzzer that can be used as a main sound announcement or a supplement, and can be turned off.
  • Configuration for Single-Q main display: Function dips = all off, address dips = value 33.
  • Configuration for Easy-Q main display (ticket number): Function dips = all off, address dips = value 33.
  • Configuration for Easy-Q main display (workstation number): Function dips = all off, address dips = value 34.
• Nemo-Q TCD indicator displays: Standard NQ TCDs can be used as workstation indicators. They show the workstation number at all times and flash briefly when a customer is called.
  • Configuration for indicators (all systems): Function dips = 4 on, address dips = the corresponding workstation number.

Sound Units:

• NQ Sound unit: Two types are available: a standard "gong" speaker (item no. 11200) or a voice speaker with prerecorded announcements (item no. 11202). The voice speaker can play two sequential prerecorded voice announcements for dual-language situations. Sound units and indicators are optional.

Connectivity:

• A Nemo-Q MOA modular splitter unit is used for systems with over 10 displays.
• The NQ Receiver has RJ45 ports for display and speaker connections, an RS232 port for media out, and a power input.
• For Hub-Q, the NQ Receiver connects to a standard panel port on the NQHUB unit using a Cat 5 network cable. Default panel ports on the NQHUB are 1, 2, and 3.

Usage Features:

NQ Remote Control:

• Features Up, Down, Back, Center, and Forward buttons. The hole on the device indicates the top.
• Linking: New remotes must be linked to the system to prevent interference. This can be done by pressing the "Link" button on the receiver unit or by using an already linked remote through the configuration menu. The linking process involves pressing the Back, Center, and Forward buttons in sequence within a 10-second window.
• Single-Q Usage: Only the "Up" button is used to call the next customer. All other buttons are for configuration.
• Easy-Q Usage: The "Up" button calls the next customer, and the "Down" button back-tracks numbers. Other buttons are for configuration.
• Hub-Q Usage: All button functions (Up, Right, Down, Left) are customizable and can be configured to perform various actions like calling the next customer (NXT), calling from a secondary queue (SQ/CQ), special functions (VIP), end of service (EOS), or alarms (ALR). The "QUE" option allows selecting the service type the workstation should be forced to work with (range 1-16, default OFF for system defaults).

Configuration Menu (accessed via NQ Remote):

• Accessed by pressing the "Center" button four times.
• Navigation: "Up" / "Down" buttons to navigate menu options, "Forward" button to access an option, "Up" / "Down" to change a value, "Back" to return to the menu.
• Exit: Press "Center" button twice, then "Back" to discard changes (N) or "Forward" to save and exit (Y).
• Configurable Settings:
  • WSN (Workstation Number): Associates the remote with a workstation (1-32).
  • ARO (Arrow): Sets the directional arrow displayed when calling a customer (Single-Q).
  • MDB (Main Display Blink Time): Duration the main display flashes the workstation number (in seconds, ON for always blink).
  • MDL (Main Display Lit Time): Duration the main display stays lit after blinking (in seconds, ON for always lit).
  • WDB (Workstation Display Blink Time): Duration the workstation display flashes (in seconds, ON for always blink).
  • WDL (Workstation Display Lit Time): Duration the workstation display stays lit after blinking (in seconds, ON for always lit).
  • ACT (Active Time): Time after which the system goes to sleep, shutting down displays (in minutes, ON for always lit).
  • BUZ (Main Display Buzzer): Duration of the buzz signal (in tenths of a second).
  • SPK (Speaker Settings): Off for gong speakers. For voice speakers, values 1-4 correspond to different voice message sequences (e.g., voice 1, voice 2, voice 1 then 2, voice 2 then 1).
  • VOL (Speaker Volume): Sets voice speaker volume (1-31). Gong speakers have hardware volume control.
  • TBC (Time Between Calls): Delay time between calls (in seconds), important to be longer than spoken messages.
  • NEW (Link a New NQ Remote): Initiates the linking process for a new remote.
  • QNO (Queue Number): Sets the next number to be called (Easy-Q).
  • LQN (Lowest Queue Number): Sets the lowest preprinted ticket number (Easy-Q, usually 001).
  • HQN (Highest Queue Number): Sets the highest preprinted ticket number (Easy-Q).
  • UP / RIG / DWN / LFT: Customizable functions for each button on the remote (Hub-Q). Options include NXT (next customer), SQ (secondary queue), CQ (cashier queue), VIP (special function), EOS (end of service), ALR (alarm), or Off (no functionality).
  • QUE (Queue Selection): Determines the service type a workstation is forced to work with (Hub-Q, 1-16, default OFF).

Maintenance Features:

• The NQ Receiver's small LCD display (or the main display) shows the software version and is used for configuring the system options.
• The manual emphasizes contacting the local reseller for troubleshooting or locating the receiver unit.
• For Hub-Q systems, at the start of each workday, the "next" button must be pressed twice: once to open the workstation and a second time to call the first customer. After that, only one press is needed.
• The NQ Remote control does not provide visual feedback when buttons are pressed, which might make advanced functionalities (like toggling priorities) confusing.
• The Receiver LCD display shows the workstation number when a remote control is used, which can be helpful for verification.
• If not working with priorities, the NQ Remote control will only service one specific service type.

Nemo NQ Specifications

General

Brand	Nemo
Model	NQ
Category	Outdoor Light
Language	English