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5: Troubleshooting
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
The Wi-Fi network name does not
appear in the list of networks.
Refresh the list of networks.
1. Ensure that the Wi-Fi setting on your laptop (or other device) is
turned on.
2. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi icon on
the LCD should be blue (not gray).
If you need to enable Wi-Fi on the mobile hotspot:
1. From the LCD home screen, click Wi-Fi > Wi-Fi Info, then select On.
The No Signal icon appears on the
LCD screen
/ Unite Manager
homepage.
If the No Signal icon ( ) appears on the LCD screen / Unite Manager
homepage, make sure you are in your network provider’s coverage area.
The Wi-Fi icon on the LCD screen is
gray (disabled).
If the Wi-Fi icon on the LCD screen (radio is disabled):
1. From the LCD home screen, click Wi-Fi > Wi-Fi Info, then select On.
(This may take a few seconds to take effect.)
Unable to access the Unite Manager
homepage when connected to a VPN.
If you are using your mobile hotspot while connected to a VPN, you may
not be able to access the Unite Manager homepage using
http://attunite.
To directly access the homepage hosted on the device, enter the address
http://192.168.1.1 in your browser.
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