Troubleshooting
Rev 1 Jun.13 61
Note: When you reset the hotspot, any currently connected devices will lose access and will have
to be reconnected after the hotspot restarts.
On the LCD touchscreen:
1. On the home screen, tap Settings > Factory Reset.
2. Tap Yes.
3. Tap Begin Reset.
4. After the device has reset, click Restart.
5. Reconnect your Wi-Fi devices.
On the Unite Manager homepage:
1. On the home page, click Settings > General > Software and Reset.
2. Click Reset.
3. Click Begin Reset.
4. After the device has reset, reconnect Wi-Fi devices.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Replace the SIM card on page 40.
SIM Error — Check SIM
Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is still a
problem, contact AT&T Customer Care. (The SIM may be damaged and need replacing.)
SIM Locked
1. Contact AT&T Customer Care for the PIN to unlock the SIM.
2. Go to the Unite Manager homepage and log in as Administrator.
3. Enter the SIM PIN when prompted.
4. Click Save.
SIM MEP Locked
1. Contact AT&T Customer Care for the MEP unlock codes and tool to unlock your
Mobile Wi-Fi.
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