Wireless Cable Voice Gateway Model CVG834G Reference Manual
Troubleshooting 5-5
v2.0, November 2007
Testing the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is working correctly, replies as in the previous section are displayed. If you do not
receive replies:
• Check that your PC has the IP address of your gateway listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the gateway is listed as the default
gateway as described in “Preparing a Computer for Network Access:” in Appendix B.
• Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
• Check that your Cable Link LED is on.
• If your ISP assigned a host name to your PC, enter that host name as the Account Name in the
Basic Settings page.
• Your ISP could be rejecting the Device MAC Address of your gateway because it does not
match the MAC Address of the PC you previously used to connect to a cable modem. In this
case you will need to clone your PCs MAC Address. Refer to “Installing the Voice Gateway”
on page 1-3.
To Next Page
Loading...
