8
Frequently Asked Questions
This chapter provides answers to questions that might come up about your modem.
The chapter contains the following sections:
• What do I do when I can’t connect a device to the modem? on page 76
• What do I do when I can’t access the Internet? on page 76
• What do I do when the No Signal icon displays? on page 76
• Why does the Signal Strength LED show only a few bars? on page 76
• Why is the download or upload speed slow? on page 76
• Can I connect multiple LAN devices to the modem? on page 77
• How do I access the modem’s web pages? on page 77
• What do I do if I forget my admin login password? on page 77
• How do I disconnect from the mobile broadband network? on page 77
• How do I find my computer’s IP address? on page 78
• How do I find a device’s MAC address? on page 79
• How do I find my mobile phone number? on page 81
• Where can I find more information? on page 81
If the information in this chapter does not help you, see Alerts and Troubleshooting on
page 82.
Note
75
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