•
Your Internet service provider (ISP) might be experiencing an outage. Try connecting
a computer directly to your modem's Ethernet port and accessing the internet. If
your computer still can't access the Internet, contact your ISP to troubleshoot your
connection.
•
Your ISP might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer’s host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
•
If your ISP allows only one Ethernet MAC address to connect to the Internet and
checks for your computer’s MAC address, do one of the following:
○
Inform your ISP that you bought a new network device and ask them to use the
router’s MAC address.
○
Configure your router to use your computer’s MAC address (see Manually set
up the Internet connection on page 29).
If your router obtained an IP address, but your computer does not load any web pages
from the Internet, it might be for one or more of the following reasons:
•
Your computer or mobile device might not recognize any DNS server addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered DNS addresses during the router’s configuration, restart your computer
or mobile device and verify the DNS addresses. You can also try removing the DNS
addresses that you entered, which lets the router try to get DNS server addresses
automatically from your ISP. Make sure that your computer or mobile device is
configured to receive DNS server addresses automatically and that you did not
manually specify any DNS server addresses in your computer or mobile device.
•
The router might not be configured as the TCP/IP gateway on your computer or
mobile device.
Make sure that your computer or mobile device is configured as a DHCP client (for
most devices, this is the default setting) so that the computer or mobile device can
automatically receive an IP address from the router. If you need to enable the DHCP
client on your computer or mobile device, restart the computer or mobile device,
and then verify the gateway address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your router
User Manual186Troubleshooting
Nighthawk WiFi 7 Tri-Band Router Model RS600
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