Chapter 3. Troubleshooting | 19
Universal WiFi Internet Adapter WNCE2001
If this happens it could be due to one of these reasons:
• If you are unable to join the wireless network, it is possible that the network name, or
passphrase or key was typed incorrectly. Click Cancel, use the Smart Wizard to select
the network from the list and retype the passphrase or key. This is case-sensitive.
PASSWORD25 is not the same as Password25 or password25. See
Using the Smart
Wizard to Change the Setup on page 8.
• If the Smart Wizard does not find your wireless network (it is not displayed in the Select
Existing Network screen) check to see if your wireless network is still up and running.
Make sure the router is turned on. If possible, move the Internet adapter closer to the
router and click Try Again. If after repeated attempts to connect, you are still seeing this
message, you might need to upgrade your router to one that provides greater wireless
range, or purchase a range extender to extend its wireless range to your location.
• If the Internet adapter WLAN LED is red, this could indicate a poor wireless connection,
or it could mean that no data is being sent over the wireless link.
- First, try using your computer to access the Internet. See if the WLAN LED turns a
different color when data is sent wirelessly.
- If the wireless connection is poor, check the location of the Internet adapter and the
router. The best connection is established when there is a clear line of sight between
the Internet adapter and the router you are connecting to. Make sure there are no
physical obstacles between the Internet adapter and the router, and try to move the
Internet adapter closer to the router.
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