Troubleshooting
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N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800
• If your wireless device finds the network but you cannot join the network, check to make
sure that your wireless device is compatible with the network that you selected (2.4 GHz
or 5 GHz).
• Does your wireless device support the security that you are using for your wireless
network (WPA or WPA2)?
• To check the wireless settings for the router, use an Ethernet cable to connect a computer
to a LAN port on the router. Then log in to the router and look on the dashboard on the
Basic Home screen:
You can click the Wireless pane to view more details. Be sure to configure both sections
(for 2.4 GHz b/g/n and 5 GHz a/n) on the Wireless Settings screen and to click Apply if
you make changes.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these
conditions:
• Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet away, and see whether the signal strength improves.
• Is your wireless signal blocked by objects between the router and your computer?
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