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Nets SmartPOS N950 user manual
5.1 Keeping the terminal clean & hygienic
You cannot avoid bacteria collecting on the surfaces of the terminals. Pay attention to cleaning of the terminal regularly.
Note! Do not spray the disinfectant directly onto the surface of the terminal. 70% isopropyl alcohol must not be used on
the display screen or casing. These components may only be cleaned with a soft, damp cloth that is slightly infused with
soap. The following products must not be used on any part of the terminal: solvents, bleach, hydrogen peroxide, thinner,
trichloroethylene or ketone-based solvents, glycol ether, or thymol-based agents, detergents, or abrasive products.
5.2 Payment terminal battery maintenance
Charge the battery full for the rst time of use. Do not remove the battery to avoid damage to the battery and hardware.
When charging, use the terminal’s charger. Using other chargers may damage the battery. Do not clean the terminal
battery. Please also check our guidance under section ‘ Battery (3.2)’.
We have gathered answers to the most frequently asked questions around the payment terminal to the local support sites
of Nets.eu . Please nd your preferred language of self-service guides and support under the category ‘Npay terminals’.
6.1 Swap service
If a rental terminal is defective, please call our Customer Service for assistance. Depending on the nature of the defect and
your agreement, you can either receive a new terminal from Nets or assistance from our customer service. If receiving a
new terminal, the return label(s) from Nets Customer Service shall be used and the package(s) delivered to PostNord.
NB: If a terminal is defective, it shall not be sent for repair until the error has been reported to Nets Customer Service. The
terminal must be packaged securely. If several terminals are being returned, they must be packaged separately.
6.2 Terminations
When terminating the lease of a Nets terminal, the terminal must not be returned to Nets until the existing lease
agreement has been terminated. Until the termination notice has been received by Nets, the lease agreement will
continue to run, and you will be invoiced accordingly. Please ensure that you have received a written conrmation from
Nets on the lease agreement termination. A return label will be sent to you via email when the termination is completed
in the Nets system.
NB: Pack the terminals securely and separately. Remember to include all associated cables and equipment. The return
label(s) that are received from Nets must always be used when returning payment terminals. The package(s) must then
be delivered to a PostNord drop-o station for returning them to the local Nets warehouse.
7.1 Safety
The payment terminal and its software comply with the requirements of the card industry. No plain text card numbers are
stored in the payment terminal, and it is not possible to enter the card number manually on the payment terminal. It is
not possible to bypass the PIN request.
Our service is run and monitored 24/7.
5. Terminal maintenance
6. Troubleshooting and servicing
7. Our Service
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