December 2019 ix LDC-3706 Series Laser Controller
Comments, Suggestions, and Problems
To ensure that the user gets the most out of ILX Lightwave products, ILX Lightwave asks that any
product operation or service related questions or comments be directed to ILX Lightwave Customer
Support.
ILX Lightwave may be contacted in whatever way is most convenient:
Phone (800) 459-9459 or (406) 586-1244
Fax (406) 586-9405
E-mail sales@newport.com
Or mail to:
MKS / Newport
31950 East Frontage Road
Bozeman, Montana, U.S.A 59715
www.newport.com/b/ilx-lightwave
When contacting ILX Lightwave, please have the following information:
Model Number
Serial Number
End-user Name
Company
Phone
Fax
Description of what is connected to the ILX Lightwave instrument
Description of the problem
If ILX Lightwave determines that a return to the factory is necessary, a Return Merchandise
Authorization (RMA) number will be issued. Please mark this number on the outside of the shipping
box.
The user or the user’s shipping service is responsible for any shipping damage when returning the
instrument to ILX Lightwave; ILX recommends the shipment be insured. If the original shipping
container is not available, place the instrument in a container with at least 3 inches (7.5 cm) of
compressible packaging material on all sides.
We look forward to serving you even better in the future!
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