E-22
TROUBLE SHOOTING
In some regions, the digital terrestrial signal may be weak.It is advisable to use an outdoor
antenna for watchingtheweaksignal channels.
Problem Possible cause What to do
Standby light not lit Mains lead unplugged
Mains fuse blown
No signal found Aerial is disconnect
Aerial is damaged/misaligned
Out of digital signal area
Check mains lead
Check fuse
Check the aerial lead
Check aerial
Check postcode
No picture Scart AV is not selected on TV Select AV on TV
No response to remote control Receiver is not switched on
Remote not aimed correctly
Remote batteries exhausted
Plug in and turn on
Aim the remote at the
front panel or check for
obstructions
Replace the batteries
After moving the STB to
another room y
ou find you no
longer a
re able to receive a
digital reception
The aerial feed former to the new
point may come through a
distribution system which may
reduce the digital signal received
by the box
Try direct feed from the
antenna
During the “Init Install”, the
channel searching doesn’t
work and the STB is freeze /
hang up completely.
Aerial is disconnected.
Aerial is damaged.
Aerial is misaligned.
Out of digital signal area.
Weak digital signal.
Disconnect the STB from
Wakeup Timer does not work
probably.
Bad digital signal.
Incomplete the setting for wakeup
timer.
Press EXIT button several
times until the STB return
back to the TV mode, in
order to let the STB
updates the data insides.
the main supply and
reconnected again.
Check aerial
Check aerial lead
Please check your postcode is in a Freeview coverage area, please call 08708 80 99 80 or
text your postcode to 83331.
For expert advise on reception difficulties, please visit the Freeview website at
www.freeview.co.uk
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