16 17ninjakitchen.com
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com
or contact Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the
instructions for use and warnings set forth in the accompanying instructions.
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power o and unplug unit before troubleshooting�
Motor Doesn’t Start or Blade Assembly Doesn’t Rotate�
• Make sure the container is securely placed on motor base.
• Make sure the lid is securely on container in the correct position (align arrows).
• The appliance is turned “O”. Press the power button (
) to turn “On”.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• The unit has overloaded. The appliance will stop and the power light will flash. Unplug
and wait approximately 15 minutes before using again.
• The unit has overheated. Unplug and wait approximately 30 minutes before using again.
• Check to make sure the unit is not overloaded.
Food is Unevenly Chopped�
• Either you are chopping too much food at one time, or the pieces are not of even size
and processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery�
• The food has been over processed. Use Auto-iQ® Pulse button for controlled processing.
Food Collects On Lid or On the Sides of the Container�
• The mixture is too thick. Add more liquid.
You Cannot Achieve Snow From Solid Ice�
• Do not use ice that has been sitting out or has started to melt. Use ice straight from
the freezer.
• Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to Counter or Table Top�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood, tile and
non-polished finishes.
• DO NOT attempt to use appliance when the motor base is stuck to a surface that is not
secure, (cutting board, platter, plates, etc.).
You get an “Err” Message�
• Your Ninja® is able to detect which jar is on the base. You may be trying to use a
program that is not designed for the jar you have installed. The programs will light up
indicating which programs are available for each jar.
You have a blinking red light�
• The unit is not installed properly. For your safety the unit will only be able to be turned
on when it is properly assembled. Please refer to the assembly pages of this inspiration
guide for assistance.
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