Q: Why can't I browse the web even though the WLAN connection is working and
the IP settings are correct?
A: Check that you have defined the HTTP/ HTTPS proxy settings correctly in the advanced
settings of your WLAN access point.
Q: How do I check the signal quality of my WLAN connection?
Select Menu > Ctrl. panel > Connectivity > Conn. mgr. and Active data
connections > Options > Details. If the signal quality is weak or moderate, you may
encounter connection problems. Try again closer to the access point.
Q: Why do I have problems with the security mode?
A: Check that you have configured the security mode correctly, and that it is the same
that the network uses. To check the security mode the network uses, select Menu > Ctrl.
panel > Connectivity > Conn. mgr. and Active data connections > Options >
Details.
Check also the following: you have the correct WPA mode (preshared key or EAP), you
have disabled all EAP types that are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an address, or an e-mail address.
Select Menu > Contacts, and edit the contact card.
Q: The note Retrieving message is shown briefly. What is happening?
A: T he de vice is tr ying to retriev e a mu ltimedia message from the multimedia messaging
centre. This note is shown if you have selected Menu > Messaging and Options >
Settings > Multimedia message > Multimedia retrieval > Always automatic.
Check that the settings for multimedia messaging are defined correctly and that there
are no mistakes in phone numbers or addresses.
Q: How can I end the data connection when the device starts a data connection
again and again?
A: The device may be trying to retrieve a multimedia message from the multimedia
message centre. To stop the device from making a data connection, select Menu >
Troubleshooting 183
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