26 TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES SOLUTIONS
The system does
not start
Power is not turned on
Power Supply is not
securely connected
Faulty electrical wall outlet
Press the Power Button to turn the unit on
Check that the Power Supply is securely
connected to the PULSE PRO Control Unit and
the electrical outlet
Check that the wall outlet works
The attachments
(legs, arms, or hips)
do not inflate.
The session has not been
started
The NormaTec Hose is not
securely connected
The attachment(s) have
been damaged
Tap the Start Button to start the session
Check that the NormaTec Hose is securely
connected to the PULSE PRO Control Unit and
that the attachments are securely connected to
the Junction Box
Check that the attachment(s) do not have an air
leak
The system
stopped pumping.
The NormaTec Hose is not
securely connected
The attachment(s) have
been damaged
Check that the NormaTec Hose is securely
connected to the PULSE PRO Control Unit and
that the attachments are securely connected to
the Junction Box
Check that the attachment(s) do not have an air
leak
Error Message Potential air leak Check connections and for leaks in the NormaTec
Hose or attachment. If no leak is found, call
NormaTec.
Low Battery Battery needs to be
charged
Plug in the Control Unit to charge the battery.
Call NormaTec Customer Service at 866.658.5896 if further assistance is needed.
Troubleshooting
To Next Page
Loading...
Need help?
General
