Messages
Appendix B
Problem Documentation
This section provides a list of information useful to the Océ representative in diagnosing
an SPS problem reported by the APA print driver (messages beginning with SPI or ATC's
from the APA driver). All of the information may not be available. Try to provide as much
of the information as possible taking into consideration the utility of the item in relationship
to the error message or abend termination code issued. The list below includes the
collection of some diagnostic data items that will require the help of your Océ
representative.
HISTORY and ENVIRONMENTAL data is helpful for the analysis of any problem
1. Description of the sequence or process that produced the message or abend
termination code
2. List of any special system components
3. System log output
4. Output from the PTFI, PRTI, SDIS and FDIS SPS commands (or PRINTSET
and PRINTOPT SPSPARM options)
PRINT DATA producing the problem
1. Print file
2. JCL used
3. Resources requested (form definition, page definition, overlays, page
segments, code pages, coded fonts, font character sets)
PRINTOUT is useful for a quick overview
1. Faulty print
2. Reference print (if available)
TRACE is needed for any time dependent and abend analysis.
1. SPS standard trace data (run FPTRACE procedure)
2. Silent trace (will require FE help in collection)
3. Functional code trace (will require FE help in collection)
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