Ocean Optics NeoFox - User Manual

Questions and Answers

E
Elizabeth DanielAug 15, 2025
How to solve driver issues during NeoFox hardware installation for Ocean Optics Measuring Instruments?
- V
  Vickie WarnerAug 15, 2025
  If the Found New Hardware Wizard can’t find the driver or .sys file for the NeoFox during hardware installation, it's because the NeoFox directory isn’t included in the search. When prompted, choose to install from a specific location, then include the NeoFox installation directory in your search. This directory is located at “C:\Program Files\Ocean Optics\Neofox Viewer” by default. The drivers can be found in the USB Drivers directory located here.
A
Ashley DeleonAug 18, 2025
Why is the percent oxygen reading above 100 or below 0 on my Ocean Optics Measuring Instruments?
- C
  Casey HunterAug 18, 2025
  If the percent oxygen reading is above 100 or below 0, it indicates that the sensor probe has been calibrated incorrectly. To resolve this, recalibrate the sensor probe.
L
Lisa HullAug 22, 2025
What to do if a fatal error appears at startup on Ocean Optics Measuring Instruments?
- O
  obrienalexisAug 22, 2025
  If, at startup, a fatal or critical error warning message appears and prompts you to continue or exit the application, and the FFT view doesn't seem to work after continuing, it may be because the application started with the FFT View Window active. To fix this, select Continue, then select the waveform or decay form view. Close the application and then restart it. If the problem persists, reinstall the NeoFox Viewer software.
M
Michael JenkinsAug 26, 2025
Why does the HIOXY automatic frequency setting default to 45 KHz on Ocean Optics NeoFox?
- M
  Matthew Sullivan MDAug 26, 2025
  This issue occurs in Firmware Releases 2.03 and greater, where the HIOXY probe’s automatic frequency setting has been changed from 100 KHz to 45 KHz. Calibrations performed prior to 31 AUG 2009 yield incorrect results on NeoFox devices with updated firmware. If your HIOXY probe was calibrated before 01 SEPT 2009, return it to Ocean Optics for a full recalibration at 45 KHz. Or, you can use firmware version 2.02 available from Ocean Optics. Or, you can enter the frequency setting manually, although this is not recommended.
T
Todd SmithAug 28, 2025
How to fix download issues during Two-Point Calibration on Ocean Optics NeoFox Measuring Instruments?
- J
  Justin EricksonAug 28, 2025
  If clicking Download during a Two-Point Calibration doesn't change the measured values of oxygen, it's likely that the Two-Point Calibration wasn't performed correctly. Specifically, after scanning the tau values, a single click on the graph area was not performed. Ensure you follow the Two-Point Calibration instructions in this manual exactly as written.
W
wsingletonSep 1, 2025
What to do if Ocean Optics Measuring Instruments controls are disabled at startup?
- B
  Beth BradleySep 1, 2025
  If, at startup, the device’s controls appear disabled, no values display, or the device shows other signs of not uploading data, it indicates that the NeoFox drivers and firmware versions are incompatible. To resolve this, update the NeoFox firmware and NeoFox Viewer software. See Updating Software for more information.
M
Mia ParsonsSep 4, 2025
Why can't I switch back to percent oxygen display on Ocean Optics Measuring Instruments?
- C
  Christopher RoseSep 4, 2025
  This problem was resolved in version 1.92 of the Neofox Viewer. Contact Ocean Optics if you see this error in a more recent software version. Previously, this problem was solved by reinstalling the NeoFox Viewer software.
D
denisegriffinSep 7, 2025
Why does LabView crash after closing a VI that calls Neofox DLL in Ocean Optics Measuring Instruments?
- A
  Austin ReynoldsSep 7, 2025
  When a VI that calls the Neofox DLL is closed and LabView crashes, it is because the VI passes a function in the library an uninitialized string. The library functions generally assume that any strings passed are already initialized. Therefore, be sure to pass only initialized strings. Better error handling for this error was added in DLL version 1.89, but you should still use this convention to avoid unnecessary complications.
A
averylawrenceSep 12, 2025
How to dock waveform windows in Ocean Optics NeoFox Measuring Instruments?
- K
  Kathy StoneSep 12, 2025
  All utility windows can be docked or undocked by double-clicking the title bar of the utility window.

Summary

Safety and Compliance

Introduction

NeoFox System Overview

Provides an overview of the NeoFox system, its capabilities, and applications.

NeoFox Unit Description

Describes the NeoFox as a compact, self-contained benchtop unit.

NeoFox Sport System

Introduces NeoFox Sport as a handheld oxygen-sensing system with a phase fluorometer.

NeoFox Features

Lists key features of the NeoFox, including battery-powered operation and real-time display.

Oxygen Sensor Probes

Discusses the use of Ocean Optics oxygen sensor probes with NeoFox and lists compatible probes.

NeoFox Software

Explains the NeoFox Viewer software used with NeoFox and NeoFox Sport.

NeoFox Applications

Lists typical applications for NeoFox, such as bioprocess monitoring and life science.

NeoFox Shipment Components

Details the equipment included with the standalone NeoFox unit.

NeoFox Sport Shipment Components

Lists equipment and information that ships with the NeoFox Sport.

Additional Recommended Equipment

Lists optional equipment recommended for use with NeoFox.

Installation

Installation Overview

Outlines the two main steps for installing the NeoFox system: software and hardware.

Software Installation Process

Provides instructions for installing the NeoFox Viewer software from CD or web.

Hardware Installation Steps

Details the physical connections required for the NeoFox hardware.

Installing NeoFox Hardware Drivers

Explains how to install hardware drivers for NeoFox.

Installing Drivers on Windows Vista

Provides specific steps for installing drivers on Windows Vista.

Installing Drivers on Windows XP

Provides specific steps for installing drivers on Windows XP.

Using NeoFox with NeoFox Viewer Software

NeoFox Viewer Overview

Introduces the basic NeoFox Viewer screen and its controls.

Entering a New Event

Describes how to add comments to exported data files using the NeoFox Viewer.

Data Logging Procedure

Explains how to save data to a .csv file using the Data Logging Control Panel.

Advanced Settings in NeoFox Viewer

Outlines key functions available in the Advanced Settings of NeoFox Viewer.

Setup Configuration

Explains how to configure settings like sensor type, APD voltage, and probe calibration.

Viewing Device Status

Describes how to view the status information of the NeoFox device.

Advanced Status Parameters

Details the parameters displayed in the Advanced Status tab, like Oxygen and Tau.

Setting Salinity Correction

Provides instructions on how to adjust the salinity correction setting in NeoFox Viewer.

Sensor Type Selection

Guides users to select the correct sensor type (FOXY, HIOXY, FOSPOR) in the software.

Adjusting APD Voltage

Explains APD voltage adjustment for sensitivity based on firmware versions.

Calibrating the Oxygen Probe

Explains the process of loading calibration information for oxygen sensor probes.

Multipoint Calibration Process

Details steps for performing multipoint calibration using a factory calibration file.

Two-Point Calibration Procedure

Provides instructions for performing a two-point calibration without a factory file.

Saved Settings Overview

Lists parameters that are saved onboard the NeoFox and restored on power-up.

Saving Measurement Data

Explains how to save NeoFox data in .fxy or .csv file formats.

NeoFox Communication Interfaces

Mentions ways to interface directly with NeoFox without the viewer.

Saving and Restoring Chart Layouts

Describes how to save and restore chart layouts in NeoFox Viewer.

Saving NeoFox Settings

Explains how to save settings using the Advanced Settings screen.

Resetting Saved Settings

Details how to reset saved settings to their original factory state.

Using NeoFox Sport

NeoFox Sport Overview

Introduces the NeoFox Sport as a field-portable oxygen measurement system.

NeoFox Sport Features

Lists additional features specific to the NeoFox Sport.

NeoFox Sport Menu Structure

Provides a description of the NeoFox Sport's menu tree structure.

Setting Up the NeoFox Sport

Guides users through the initial setup process for the NeoFox Sport in the field.

NeoFox Sport Data Logging

Explains how the NeoFox Sport handles data logging to an SD card.

Viewing Data Log File Name

Explains how to view the name of the current data log file.

Setting Data Logging Interval

Describes how to adjust the data logging interval.

Data Log File Format

Details the format of the data log files generated by the NeoFox Sport.

NeoFox Sport Saved Settings

Explains how settings are saved in the NeoFox Sport module's flash memory.

Low Battery Detector Functionality

Describes the low battery detection feature and its behavior.

Appendix A: Specifications

Appendix B: Maintenance

Updating Firmware

Provides instructions for updating the NeoFox firmware.

Updating Software

Guides users on how to update the NeoFox Viewer software.

Troubleshooting Common Issues

Lists common problems and their suggested solutions.

Appendix C: Analog Output

Analog Output Connector

Identifies the location and function of the analog output connector.

Configuring Analog Voltage Output

Explains how to set up the analog voltage output using the Viewer software.

Configuring Analog Current Output

Explains how to set up the analog current output using the Viewer software.

Selecting Analog Data Source

Lists available data sources for analog output.

Selecting Analog Data Range

Describes how to adjust the lower and upper bounds for analog output data ranges.

Saving Analog Output Settings

Explains how to save analog output configuration settings.

Analog Output Pinouts

Shows the pinout for the analog output connector.

Analog Output Parameters List

Lists parameters and their potential values for analog output configuration.

Analog Output Specifications

Provides technical specifications for the analog output.

Interfacing to 4-20 mA Output

Discusses how to correctly interface with the 4-20mA output.

4-20 mA Loop Voltage Supply

Details requirements for the external power supply for the 4-20mA loop.

4-20 mA Isolation

Explains the need for and options for isolated 4-20mA loops.

Using Resistor; Volt Meter

Describes how to use a voltmeter and resistor to measure current.

Appendix D: Calculating Drift Per Sensor

Stability (Continuous LED)

Presents stability data (lifetime and oxygen) for different sensor formulations.

Ocean Optics NeoFox Specifications

General

Brand	Ocean Optics
Model	NeoFox
Category	Measuring Instruments
Language	English

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