Problems during analysis
A dark spot can be seen on the live image
If you can consistently see a dark spot, even when the sample
chamber is moved, the optics of the device are probably dirty.
Please clean the device as described under Maintenance.
Login doesn’t work
Make sure both your username and your password are correct.
Should the problem persist, please contact Oculyze at
support@oculyze.de.
Please also review your emails in order to ensure
that no previously announced maintenance is
being performed.
Results concentration is outside of the
recommended area
Should the results include a detected yeast concentration outside
of the recommended area of 3.5x10
7
– 8.5x10
5
cells/ml, this can
reduce the accuracy of the measurement. The dilution of the
sample should be adjusted before repeating the analysis.
Many cells are not correctly recognized
This may occur for several reasons:
• The cells were not focused properly, before images were
recorded.
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