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If other messages are displayed
Troubleshooting
1
2
IndexMaintenance
z
If other messages are displayed
Other messages and error codes, cause of errors and their resolutions, and status of the <ATTENTION>
lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the problem according to the
guidance. For details, refer to “Operating the Help screen”(P.13).
Memo
z
Meanings of the symbols used in the error messages are as follows.
– [COLOR]/[MENUCOLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White*, and Clear** will be displayed.
*: White will appear only for C941/C942/ES9541/ES9542/Pro9541/Pro9542.
**: Clear will appear only for C941/ES9541/Pro9541.
– [TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will
be displayed.
– [COVER]: Either front cover, Tray 1 side cover to Tray 5 side cover (Tray 2 side cover to Tray 5 side cover will be displayed
when the option of additional tray units is mounted.), or exit unit cover will be displayed.
– [CODE]: Detailed information of the error will be displayed.
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and Troubleshooting
Reference
pages
Power Off/On
[ERRCODE]: Error
- Blinking A fatal error has occurred.
If the error is not resolved by
restarting the printer, contact your
designated help desk.
-
Image Drum Not Installed
[COLOR]
Please see HELP for details
6940
6941
6942
6943
6944
6945
Blinking The image drum shown in the
message has not been installed.
Press the [HELP] button, and solve
according to the guidance shown on
the Help screen.
-
Image Drum Sensor Error
Please check [COLOR] image
drum and reset
Please see HELP for details
5400
5401
5402
5403
5404
5405
Blinking Sensor error has occurred in the
image drum shown.
Sensor may be unclean or stopper is
installed.
Press the [HELP] button, and solve
according to the guidance shown on
the Help screen.
-
Remove Paper
[STACKER]
Please see HELP for details
[STACKER]: Either Face Up Stacker or
Face Down Stacker will be displayed.
480
484
Blinking The paper stacker is full.
Remove Paper from stacker.
-
Press OK Button for Restoration
Memory Overow
Please see HELP for details
420 Blinking Cannot print. Printing data has
exceeded the memory capacity of
the printer.
In the Quality of printer driver, select
[Fine/Detail] or [Normal], and print
once again.
Press the [OK] button for deleting
the display of the liquid crystal
panel.
[Advanced] >
[Print with
best quality]
A spot color printing error has
occurred. Data will be erased.
Check the paper and paper
settings, then print again. To turn
off the display, press OK
Please see HELP for details
459 Blinking
Printing is stopped because of print
request from an incompatible custom
media, and data is deleted.
Print once again.
Press the [OK] button for deleting the
display of the liquid crystal panel.
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