CHECKING THE EQUIPMENT STATUS WITH TopAccess
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Staples Empty
This icon indicates no staples are left in the Finisher.
Call for Service
Contact your dealer to have the equipment inspected.
Error Messages
When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
TopAccess Message Corrective Action
Cover Open - Please Close Cover. Close the front cover.
Paper Feeding Cover Open - Please Close Cover. Close the paper feeder cover.
Transfer/Transport unit Cover Open - Please Close Cover. Close the transfer/transport unit.
Bypass Cover Open - Please Close Cover. Close the bypass cover.
Exit Cover Open - Please Close Cover. Close the exit cover.
Toner Cover Open - Please Close Cover. Close the toner cover.
Platen Cover Open - Please Close Cover. Close the platen cover.
Tray 1 Open - Please Close Tray 1. Close the tray.
Tray 2 Open - Please Close Tray 2. Close the tray.
Tray 3 Open - Please Close Tray 3. Close the tray.
Tray 4 Open - Please Close Tray 4. Close the tray.
Automatic Duplexing Unit Cover Open - Please Close Cover. Close the automatic duplexing unit cover.
Stacker Paper Full - Please Remove Paper. Remove the paper from the stacker.
Upper Tray Paper Full - Please Remove Paper. Remove the paper from the stacker.
Paper Empty in Tray 1 - Please Add Paper. Set the paper in the tray.
Paper Empty in Tray 2 - Please Add Paper. Set the paper in the tray.
Paper Empty in Tray 3 - Please Add Paper. Set the paper in the tray.
Paper Empty in Tray 4 - Please Add Paper. Set the paper in the tray.
Paper Misfeed in Job Separator - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Insertion Misfeed - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Printer - Please Clear Paper Path. Refer to the guidance on the touch panel to remove misfed paper.
Paper Misfeed in Finisher - Please Clear Paper Path. Remove the misfed paper from the Finisher.
P.14 "When Paper Jam Occurs in Inner Finisher (Option)"
Staple Empty - Please Set Staple Cartridge Refill the Finisher staples.
Open the front cover, and clean the slit glass. Clean the slit glass.
Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle.
Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner.
P.57 "Replace the Print Cartridge"
Black Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge.
Close duplexing unit cover Close the duplexing unit cover.
Fatal Error - Please Contact Service Technician. Contact your dealer.
Main Motor Error - Please Contact Service Technician. Contact your dealer.
Printer Input Error. Contact your dealer.
Scanner Error - Please Contact Service Technician. Contact your dealer.
Fuser Error - Please Contact Service Technician. Contact your dealer.
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