Oki MC362w Maintenance Manual

44952001TH Rev.2
7-54
Oki Data CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURES
Check item Checking method Action in case of NG
(2-2-3)Checkforgearjumping(loadbyconsumables)
Operation of each motor Check whether each motor
operates properly using the self-
diagnosis mode.
Check by detection of a load.
Noisethatsoundslike"batzbatz"
is made when there is a fault.
Replace the
consumable(s).
When testing with a new
consumable part, use
the fuse keep mode on
the system maintenance
menu.
Position of consumables Check visually whether each
consumable gear is in place and
they engage with one another.
Replace or repair
mechanical part(s).
(2-2-4) Checking cable wiring
Cable wiring around cooling
fans
Check whether a cable touches
the blades of a fan as the cable
is not properly laid.
When it does, noise that sounds
like"clackclack"ismade.
Lay the cable properly.
(2-3) Abnormal odor
Check item Checking method Action in case of NG
(2-3-1) Locate the position with abnormal odor occurred.
Fuser unit Take out the fuser and confirm
the odor.
Perform (2-3-2).
Low-voltage power supply
unit
Take out the low-voltage power
supply unit and confirm the odor.
Exchange low-voltage
power supply unit
(2-3-2) Check the condition of fuser.
Life count of fuser Confirm the life count of the fuser
by the maintenance utility.
It may have abnormal
smell around a new
printer.
Foreign confirmation of fuser Confirm whether the fuser is
jammedwithforeignbodysuch
as paper inside.
Remove the foreign
body.
(2-4) Slow starting time
Check item Checking method Action in case of NG
(2-4-1) Check a fuser unit
Halogen lamp Confirm the wattage of the
halogen lamp mounted in the
fuser.
Exchange for wattage
parts of the rated
voltage.
(2-4-2) Check optional parts
Expansion memory Reset the optional parts
(expansion memory) and recheck
the operation.
Exchange optional parts
(3) Errornumberandjamlocationatpaperjam
Name Reference Corresponding Jam release method
Feed(frontcoverjam) J5 IN2, WR Jam release method
Transport(paperfeedjam) J6
IN1, IN2, WR,
EXIT
Jam release method
Exit(paperrejectjam) J7 EXIT Jam release method
Tray1(paperfeedjam) J10 IN1 Jam release method ,
Papersizeerror(papersize
error)
J12 IN1 Jam release method
J7(EXIT)
IN2 sensor
EXIT sensor
J10(TRAY1)
J6(TRANSPORT)
WR sensor
J5(FEED)
J12(PAPER SIZE ERROR)

Oki MC362w Specifications

General

Duplex printing	Yes
Print technology	LED
Time to first page (black, normal)	8.5 s
Time to first page (color, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Time to first copy (black, normal)	12 s
Time to first copy (color, normal)	14 s
Copy speed (black, normal quality, A4)	25 cpm
Copy speed (color, normal quality, A4)	23 cpm
Scan drivers	TWAIN
Scanner type	Flatbed & ADF scanner
Input color depth	48 bit
Output color depth	24 bit
Scan speed (black)	2 ppm
Scan speed (color)	3 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF
Optical scanning resolution	1200 x 1200 DPI
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	45000 pages per month
Recommended duty cycle	3000 - 5000 pages per month
Number of print cartridges	4
Page description languages	Epson FX, IBM ProPrinter, PCL 5c, PCL 6, PostScript 3
Maximum internal memory	768 MB
Sound pressure level (copying)	55.5 dB
Sound pressure level (printing)	54 dB
Sound pressure level (quiet mode)	37 dB
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	150 sheets
Maximum input capacity	880 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	9, 10, C5, DL
Maximum print size	216 x 356 mm
Duplex media weight	64 - 176 g/m²
Paper tray media types	Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Gray
Display resolution	320 x 128 pixels
Market positioning	Business
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	802.1x RADIUS, WEP, WPA, WPA-TKIP, WPA2-AES, WPS, WPS-PBC, WPS-PIN
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Supported network protocols (IPv6)	TCP/IPv4&v6, SMTP, POP3, HTTP, SNMPv1&v3, DHCP, DNS, LPR, Port9100, BOOTP, ARP, FTP, CIFS, LDAP, SLP, Bonjour, NetWare, EtherTalk, NetBEUI, LLTD
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (off)	0.5 W
Power consumption (standby)	1.5 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	570 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	509 mm
Width	427 mm
Height	444 mm