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MC363dnw
Oki MC363dnw Advanced Manual
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7. Troubleshooting
The Entire Page
is Printed Black
Cause
Solution
Reference
A malfunction may occur in the
machine.
Contact your dealer
.
-
Nothing is Printed
Cause
Solution
Reference
T
wo or more sheet
s of paper are fed
at the same time.
Fan the paper well
and load the paper
again.
Loading Paper (User's Manual)
The document is set upsi
de down.
Set the document properly
.
Setting a Docu
ment (User's
Manual)
A malfunction may occur in the
machine.
Contact your dealer
.
-
240
242
Table of Contents
Default Chapter
3
Table of Contents
3
1 Basic Operations
9
Adjusting the Contrast of the Display Screen
10
Setting Output Destination
11
Output Tray
11
Rear Output Tray
12
Adjusting Volume
13
Simultaneous Operation (Multitasking)
14
Checking the Information of the Machine
15
Printing a Report to Check
15
Checking the Status on the Operator Panel
16
Easy Setup
17
Configuring One Touch Button
19
Job Macro
20
Registering a Frequently-Used Setting as a Macro
20
Using a Registered Macro
21
Editing a Macro Title
21
Checking the Macro Content
22
Deleting a Registered Macro
22
2 Copy
23
Useful Functions
24
Specifying the Paper Feed Tray (Paper Feed)
24
Making Enlarged or Reduced Copies (Zoom)
25
Copying on both Sides of Paper (Duplex Copy)
26
Combining Multiple Pages on One Sheet of Paper (N-In-1)
28
Changing the Scan Size (Scan Size)
29
Sorting each Set in Page Order (Sort)
29
Enabling Continuous Scan Mode (Continuous Scan)
30
Copying Different Size Documents (Mixed Size)
31
Resetting Copy Settings (Reset)
32
Changing the Document Orientation (Direction)
32
For a Better Finish
33
Adjusting the Density (Density)
33
Selecting the Document Type (Document Type)
34
Specifying the Scan Resolution (Resolution)
34
Copying a Document with a Colored Background Clearly (Background Removal)
35
Erasing Edge Shadows (Edge Erase)
35
Removing Show-Through (Show-Through Removal)
36
Color Settings
37
Adjusting the Contrast (Contrast)
37
Adjusting Hue for Color Copy
38
Adjusting Saturation
38
Adjusting RGB
39
Advanced Copy Settings
40
Making Multiple Copies on a Sheet of Paper (Repeat)
40
Copying both Sides of a Card to One Side (ID Card Copy)
41
Setting Margins (Margin)
42
3 Scan
45
Basic Operations of Scan Functions
46
Setting to Scan a Document
46
Other Settings to Scan
50
Items on Transmit and Receipt Journal Report (E-Mail/Internet Fax/Faxserver)
54
Sending Scanned Data as an E-Mail Attachment
55
Specifying a Destination from Address Book or Group List
55
Specifying a Destination Using One-Touch Button
56
Specifying a Destination from Transmission History
56
Specifying a Destination Searching LDAP Server
57
Setting the Sender's Address
58
Setting the Reply Address
58
Registering an E-Mail Template
59
Using an E-Mail Template
59
Saving Transmission Data
60
Checking Results of Scan to E-Mail
60
Saving Scanned Data to a Computer
61
Changing the Machine Settings
61
Using Actkey
62
Using WSD Scan
66
Using Image Capture (Mac os X)
68
Using a Scanner Supported Application
69
Adding Destination for Scan to Computer
71
Deleting Destination for Scan to Computer
71
Saving Scanned Data to USB Memory
72
Saving Scanned Data in a Shared Folder
73
Changing a Destination (Profile) from the Operator Panel
73
Deleting a Destination (Profile) from the Operator Panel
74
Tables of Profile Setting Items
74
4 Print
77
Printing on Various Types of Paper
78
Printing on Envelopes
78
Printing on Labels
81
Printing on Long Paper
83
Printing on Custom Size Paper
84
Printing with Various Settings from a Computer
87
Printing Manually One by One
87
Enlarging or Reducing to Fit the Specified Paper Size
89
Printing Only the Cover from a Different Tray
90
Making a Booklet
91
Dividing a Document to Print on some Sheets for Making a Poster
92
Adding Semi-Transparent Text (Watermarks)
92
Overlaying Forms or Logos (Overlay)
93
Outputting a Document to a File Instead of Printing on Paper
95
Storing Frequently-Printed Documents in the Printer (Except MC363)
95
Printing E-Mail Attachment Files
97
Saving Paper, Saving Toner
98
Printing on both Sides of Paper (Duplex Printing)
98
Saving Toner
99
Combining Multiple Pages Onto One Sheet of Paper
100
Adjusting Color on the Computer
102
Printing Color Data in Grayscale
102
Using Color Matching on Printer Driver
103
Simulating Printing Results for Ink
104
Color Separation
105
Correcting Color Registration Error Manually
106
Correcting Density Manually
107
Adjusting Color Balance (Density)
107
Adjusting Color with Software
108
For a Better Finish
109
Enhancing Photos
109
Printing with a Specified Resolution
110
Emphasizing Fine Lines
111
Specifying the Font to Use
112
Changing Black Finish
113
Eliminating White Gap between Text and Background (Overprinting Black)
114
Useful Functions
116
Collating a Multiple Page Document in Units of Copies
116
Printing from the Last Page of a Document
117
Selecting a Tray Automatically for the Specified Paper
118
Switching to Another Paper Feed Tray Automatically When a Tray Runs out of Paper
119
Changing the Default Settings with a Printer Driver
121
Saving Frequently-Used Settings in the Printer Driver to Use
121
Storing Print Data in this Machine before Printing
122
Printing Without Opening a PDF File (PDF Print Direct)
123
Printing Data in USB Memory
124
Printing Confidential Document
125
Encrypting the Print Data and Setting a Password before Printing (Private Print) (Except MC363)
125
5 Fax
127
Basic Operations of Fax Functions
128
About the Dial Function
128
Specifying a Destination from Phone Book
129
Specifying a Destination Using One-Touch Button
129
Specifying a Destination from Transmission History and Reception History
130
Deleting a Specified Destination
130
Receiving a Fax
131
Specifying a Tray to be Used When Printing Received Fax
131
Paper Size Priority
132
Checking the Communication Status/Transmission and Reception History
132
Items on Transmit and Receipt Journal Report
133
Sending a Fax Via the Internet
135
About the Internet Fax Function
135
Receiving an Internet Fax
136
Entering a Destination E-Mail Address
136
Specifying a Destination from Address Book/Group List
137
Selecting a Destination Using One Touch Buttons
138
Selecting a Destination from Transmission History
138
Searching for a Destination in the LDAP Server
139
Checking, Deleting or Changing a Specified Destination
140
Setting Scanning for Transmission
141
Checking the Transmission History
146
Receiving Results of Internet Fax
146
Setting Scanning for Transmission
147
Scanning a Duplex Document (Duplex Scan)
147
Specifying a Scan Resolution (Resolution)
148
Sending a Fax to Multiple Destinations at the same Time
148
Specifying a Scan Size (Scan Size)
149
Adjusting the Density (Density)
149
Scanning a Document with a Colored Background Clearly (Background Removal)
150
Erasing Edge Shadows When Sending (Edge Erase)
151
Disclosing a Sender Name (Originator) to the Recipient
151
Changing the Sender Name that Is Printed on Faxes
152
Printing Transmission Results Automatically (Transmit Conf. Report)
152
Registering the Sender Name (Originator)
153
Changing the Standard Originator Name
154
Adding a Prefix (Prefix)
154
Setting the Number of Redial Attempts and Redial Intervals
155
Settings for Transmission
156
Scanning Multiple Documents Continuously on the Document Glass (Continuous Scan (Glass))
156
Scanning Multiple Documents Continuously with the ADF (Continuous Scan (ADF))
157
Sending at a Specified Date and Time (Delayed Tx)
157
Sending While a Document Is Being Scanned (Memory Transmission/Real Time Transmission)
158
Sending a Fax after Calling (Manual Transmission)
159
Manual Sending (On-Hook Dial)
160
Preventing Wrong Fax Transmissions
160
Setting for Receptions
162
Setting a Tray to Print Received Documents
162
Setting a Print Method for When a Received Image Exceeds Paper Size
163
Duplex Printing
164
Setting so that You Can Hear Line Monitor Sound
165
Forwarding a Fax to Another Fax Number
165
Setting When to Ring the External Telephone (Tel Priority Mode)
166
Setting Fax Detection Mode
166
Setting the T/F Timer
167
Setting TAD Mode
167
Block Junk Fax
168
Communication)
170
About Fcode Communication
170
Registering an Fcode Box
171
Sending a Fax to a Destination Confidential Box (Fcode Transmission)
172
Printing a Document that Is Received in the Confidential Box of this Machine
173
Receiving a Document that Is Saved in a Destination Bulletin Board Box by Fax (Fcode Polling)
173
Saving a Document in a Bulletin Board Box of this Machine
174
Deleting a Document in a Bulletin Board Box of this Machine
174
Deleting a Registered Fcode Box
175
Useful Functions
176
Instructing a Fax Reception from a Telephone Remotely (Remote Switchover Number)
176
Setting Secure Reception
177
Sending a Fax from a Computer
178
Sending a PC Fax
178
Sending a Fax from a Computer with a Cover Sheet
180
Sending a PC Fax to Multiple Destinations at the same Time
181
Cancelling a PC Fax Transmission
182
Managing the PC Fax Phone Book
182
Basic Procedure for Scan to Fax Server
188
Sending Data to the Fax Server
188
Enabling the Scan to Fax Server Function
189
Editing a Destination E-Mail Address
190
Editing E-Mail Body Text
190
Checking Results of Scan to Fax Server
191
6 Maintenance
192
Replacing Maintenance Parts
193
Replacing the Belt Unit
193
Replacing the Fuser Unit
196
Cleaning each Part of the Machine
200
Cleaning the Surface of the Machine
200
Cleaning the Document Feed Rollers
201
Cleaning the Paper Feed Rollers (Tray 1/Tray 2/Tray 3 (Except MC363))
202
Cleaning the Paper Feed Rollers (MP Tray)
203
Updating Installed Drivers
206
Updating the Printer Driver (Windows)
206
Updating the Fax Driver (Windows)
207
Updating the Scanner Driver (Windows)
207
Updating the Printer Driver (Mac os X)
208
Updating the Scanner Driver (Mac os X)
208
Removing Installed Drivers
209
Removing the Printer Driver (Windows)
209
Removing the Fax Driver (Windows)
210
Removing the Scanner Driver (Windows)
210
Removing the Printer Driver (Mac os X)
211
Removing the Scanner Driver (Mac os X)
212
Updating Firmware
213
Initializing Memory and Settings
214
Initializing Flash Memory
214
Initializing the Settings of the Device
215
7 Troubleshooting
217
If the STATUS Button on the Operator Panel Lights up or Flashes
218
Copy Problems
219
The Copied Output Is Different from the Original
219
Other Problems (Copy)
220
Scan Problems
221
Scan to E-Mail Problems
221
E-Mail/Internet Fax/Faxserver Error Code
222
Scan to Computer Problems
222
Unable to Save Files in a Network Folder
223
Network Connection Problems (Scan)
223
Wireless LAN Connection Problems (if Wireless LAN Module Is Fitted) (Scan)
224
Print Problems
225
Network Connection Problems (Print)
225
Wireless LAN Connection Problems (if Wireless LAN Module Is Fitted) (Print)
226
USB Connection Problems
227
Fax Problems
228
Unable to Send or Received a Fax
228
Other Problems (Fax)
229
Fax Error Codes
229
About Problems with Printing Results
232
Table of Problems with Printing Results
232
Vertical White Lines Appear
234
Printed Images Are Fading Vertically
234
Printed Images Are Light
235
White Spots and Lines Appear
235
Dew Condensation Appears on Printed Paper
236
Vertical Lines Appear
236
Horizontal Lines and Spots Appear Periodically
237
White Area on Paper Is Lightly Stained
237
The Periphery of Characters Is Smudged
238
The Entire Paper Area Is Lightly Stained When Printing on Envelopes or Coated Paper
238
Toner Comes off When Printed Paper Is Rubbed
239
Uneven Gloss
239
Black or White Dots Appear
240
Dirt Is Printed
240
The Entire Page Is Printed Black
241
Nothing Is Printed
241
White Patches Appear
242
The Entire Page Is Dirty
242
The Peripheral Area of the Page Is Dirty
243
The Printed Image Is Skewed
243
Color of the Printed Image Is Not What You Expect
244
Solid Printing of CMY 100% Is too Light
244
Problems about Software
245
Problems on Configuration Tool
245
Problems on a Web Browser
246
Printer Problems on a Windows PC
247
Problems on the Machine or Paper
248
Problems on the Machine
248
Problems on Document and Paper
251
If a Power Failure Occurs
253
Before Relinquishing Your Device
254
Airprint Problems
255
Google Cloud Print Problems
256
8 Editing Address Book
258
E-Mail Address
259
Registering an E-Mail Address from the Operator Panel
259
Registering an E-Mail Group from the Operator Panel
260
Registering an E-Mail Address from the History
260
Deleting a Registered E-Mail Address from the Operator Panel
261
Deleting a Registered E-Mail Group from the Operator Panel
261
Fax Numbers
262
Registering a Fax Number from the Operator Panel
262
Registering a Group Number from the Operator Panel
263
Registering Fax Number from the History
264
Deleting a Registered Fax Number from the Operator Panel
264
Deleting a Registered Group Number from the Operator Panel
265
9 Operating Management/ Specifications
266
Administrator Setup
267
Changing Administrator Settings
267
Copy Setup
268
Fax Setup
269
Faxserver Function
271
Internet Fax Setup
272
Scanner Setup
272
Print from USB Memory Setup
275
Print Setup
275
Network Menu
280
Manage Unit
283
User Install
285
Management Software
287
User Authentication (Access Control)
288
Preparation (for Administrator)
288
Log in to this Machine
295
Printing from a Computer
296
Sending a Fax from a Computer (Windows)
299
Registering IC Card Information (Except MC363)
301
Account Management
302
Enabling Account Management
302
Setting a Number of Points to each Account
304
Creating a Shared Account
305
Setting Paper Size Points/Toner Points
307
Printing When Account Management Is Enabled
308
Precautions When Operating
309
Moving/Transporting this Machine
310
Moving this Machine
310
Transporting this Machine
311
10 Network
313
Airprint
314
About Airprint (Print/Scan/Faxout Service)
314
Setting Airprint (Print/Scan/Faxout Service)
315
Registering the Machine in a Computer (Mac os X)
316
Printing with Airprint (Print)
317
Scanning with Airprint (Scan)
319
Sending a Fax with Airprint (Faxout Service)
320
Google Cloud Print
322
About Google Cloud Print
322
Setting Google Cloud Print
323
Printing with Google Cloud Print
326
Checking Google Cloud Print Registrations
327
Checking or Changing the Use of Cloud Service Settings
328
Deleting the Registered Information
329
Checking that Deletion Is Complete
329
About Importing the CA Licenses of the Proxy Server
331
Network-Related Software
332
Network Settings
333
Initializing the Network Settings
334
Setting the DHCP Server
335
Network Problems
336
11 Utility Software
337
List of Utility Software
338
Windows Utilities
338
Mac os X Utilities
339
Installing Software
340
For Windows
340
For Mac os X
343
Open the Web Page of this Machine
344
Web Page of this Machine
344
Log in as the Administrator
345
Changing the Administrator Password (Web Page)
347
Checking or Changing the Settings of this Machine
347
Encrypting Communication with SSL/TLS
349
Using IPP
351
Encrypting Communication with Ipsec
352
Limiting by Using an IP Address (IP Filtering)
355
Limiting by Using a MAC Address (MAC Address Filtering)
355
E-Mail Alert
356
Using Snmpv3
357
Using IEEE802.1X (Wired LAN)
357
Setting IEEE802.1X (Wireless LAN)
359
Setting the LDAP Server
360
E-Mail Setup
361
Setting Power Save Mode (Web Page)
362
Setting Sleep Mode (Web Page)
362
Setting Auto Power off Mode (Web Page)
363
Registering a Destination (Profile) (Web Page)
363
Changing a Destination (Profile) (Web Page)
364
Deleting a Destination (Profile) (Web Page)
366
Forwarding Received Document Data to an E-Mail Destination or Shared Folder (Auto Delivery)
367
Saving Sent and Received Data (Transmission Data Save)
370
Fax Reception Notification
372
JOB MACRO (Web Page)
372
About Items that Can be Set or Checked
373
Color Correct Utility
380
Changing Palette Color
380
Changing Gamma Value or Hue
382
Printing in Adjusted Color Settings
383
Saving Color Correction Settings
384
Importing Color Correction Settings
384
Deleting Color Correction Settings
385
Color Swatch Utility
386
Printing Color Swatch
386
Customizing the Color Swatch
387
Printing a File with the Color You Want
387
PS Gamma Adjuster Utility
388
Registering an Adjusted Halftone
388
Printing with a Registered Halftone
389
Configuration Tool
390
Registering this Machine
391
Starting Configuration Tool
391
Checking the Status of this Machine
392
Changing the Device Settings
392
Setting a Network Scan
394
Cloning Settings
395
Displaying the Alert Info
396
Setting the Network
400
Registering ICC Profile
401
Registering Forms (Form Overlay)
402
Checking the Free Space in Memory/Hard Disk Drive
403
Registering a User Name and Password
403
Setting Power Save Mode (Configuration Tool)
405
Setting Sleep Mode (Configuration Tool)
405
Setting Auto Power off Mode (Configuration Tool)
406
Registering a Destination (Profile) (Configuration Tool)
406
Changing a Destination (Profile) (Configuration Tool)
408
Importing and Exporting Destinations (Profile)
409
Deleting a Destination (Profile) (Configuration Tool)
410
Registering an E-Mail Address (Configuration Tool)
412
Registering E-Mail Group (Configuration Tool)
413
Deleting a Registered Destination (Configuration Tool)
415
Deleting a Registered E-Mail Group (Configuration Tool)
416
Importing and Exporting Destination E-Mail Addresses
417
Registering a Fax Number (Configuration Tool)
418
Registering a Group Number (Configuration Tool)
419
Deleting a Registered Fax Number (Configuration Tool)
421
Deleting a Registered Group Number (Configuration Tool)
422
Importing and Exporting Speed Dials of Destinations
423
Removing this Machine
424
Descriptions of Screens for Configuration Tool
424
Actkey
428
OKI LPR Utility
429
Starting OKI LPR Utility
429
Registering a Device to OKI LPR Utility
430
Checking the Status of a Registered Device
430
Forwarding Print Jobs to a Registered Device
431
Printing the same Document from the Registered Multiple Devices
432
Opening the Web Page of the Registered Device
432
Following the IP Address of the Registered Device Automatically
433
Setting the Web Port Number of the Machine
433
Sending a File to a Device that Is Registered in OKI LPR Utility
434
Deleting an Unnecessary Print Job
434
Uninstalling OKI LPR Utility (Uninstall)
435
Network Extension
436
Showing Printer Properties
436
Checking the Settings of the Machine
437
Set Options Automatically
438
Uninstall the Utility
438
Network Scanner Setup Tool (Mac os X)
439
Network Card Setup (Mac os X)
440
Setting the IP Address
440
Configuring Web Settings
441
Quitting Network Card Setup
441
Print Job Accounting Client
442
For Windows
442
For Mac os X
444
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Oki MC363dnw Specifications
General
Brand
Oki
Model
MC363dnw
Category
All in One Printer
Language
English
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