Oki MC363dnw Advanced Manual

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7. Troubleshooting
• The machine does not start printing.
• The document glass is covered with condensation.
• Nothing is displayed on the display screen.
• Print data is not sent.
• There is an abnormal sound.
• There is a buzzing sound.
• The machine does not start printing immediately.
The blue lever of the toner cartridge
is not set to the proper position.
Turn the blue levers until their tops
align with the protrusions in the back
of the toner cartridges.
Replacing the Toner Cartridges
(User's Manual)
Cause Solution Reference
An error is displayed. Check the error code, and then follow
the on-screen instructions.
Error Message List (User's
Manual)
A LAN cable or USB cable is
unplugged.
Plug in a LAN cable or USB cable
firmly.
Connecting a LAN Cable/USB
Cable (User's Manual)
There may be a problem with a LAN
cable or USB cable.
Use another LAN cable or USB
cable.
-
A LAN cable or USB cable does not
meet the standard.
• Use a USB 2.0 cable.
• Use an Ethernet 10BASE-T/
100BASE-TX cable.
-
There may be a problem with the
print function.
Press the (SETTING) button
on the operator panel, select
[Reports] > [Configuration], and print
out the configuration list to check the
printing performance.
Printing a Report to Check
A communication protocol is
disabled.
Press the (SETTING) button
on the operator panel, select [Admin
Setup] > [Network Menu] > [Network
Setup] > [Network Setting], and then
enable the communication protocol
that you are using.
-
A printer driver is not selected. Right-click the [OKI MC563] icon on
the [Devices and Printers] folder, and
then select [Set as Default Printer].
-
The output port of the printer driver is
incorrect.
Specify the output port for connecting
a LAN cable or USB cable.
-
Cause Solution Reference
The machine may be used in a humid
place or in a place where the
temperature and humidity widely
vary.
Use machine under proper
temperature and humidity conditions.
Wipe the document glass with a soft,
dry, and clean cloth.
If the inside the document glass is
covered with condensation, wait a
while until the condensation
disappears.
Installation Requirements
(User's Manual)
Cause Solution Reference
Cause Solution Reference
The machine is in Sleep mode or
Deep Sleep mode.
Check the (POWER SAVE) button
flashes, and then start the machine
by pressing the (POWER SAVE)
button.
Saving Power Consumption with
the Power Save Function
(User's Manual)
Cause Solution Reference
A LAN cable or USB cable is
damaged.
Connect a new cable. -
The time-out period set on the
computer has elapsed.
Set a longer time-out period. -
Cause Solution Reference
The machine is inclined. Place the machine on a flat surface. -
There are waste paper or foreign
objects inside the machine.
Check inside the machine, and then
remove any objects.
-
The output tray is opened. Close the output tray.
Names of Components (User's
Manual)
Cause Solution Reference
The machine is printing on heavy or
light paper when the temperature
inside is high.
This is not a malfunction. You can
proceed with the operation.
-
Cause Solution Reference
The machine is warming up to exit
Power Save, Sleep mode, or Deep
Sleep mode.
You can set to extend the time of
period for entering Power Save
mode, Sleep mode or Deep Sleep
mode by following the procedure
below.
press the (SETTING) button
on the operator panel and select
[Admin Setup] > [Manage Unit] >
[Power Save], and select [Power
Save Time] or [Sleep Time].
Saving Power Consumption with
the Power Save Function
(User's Manual)
The machine may be cleaning the
image drum.
Wait for a while. -

Oki MC363dnw Specifications

General

Brand	Oki
Model	MC363dnw
Category	All in One Printer
Language	English