Problems and Solutions
If you have problems while working with the printer, check
through the following list, to see if you can find the cause of
the problem.
If a printer malfunction other than those indicated below
occurs, or if, after executing the suggested corrective
action, the problem persists, call your retailer or the
Technical Assistance Service.
Installation
1. Missingordamagedparts.
•
Contact your retailer immediately.
2. ProblemsconnectingprintertoAC/DCadapterand/orto
electricalpowersupply.
IncompatibilitybetweenprintersocketandAC/DCadapter
jackand/orAC/DCadapterplugandpowersocket.
•
Contact your retailer immediately.
DO NOT attempt to change the AC/DC adapter jack and/or
plug yourself.
3. PrinterdoesnotswitchonafterpressingPOWERkey.
Nopowersupply(thePOWERlightindicatorisoff).
•
Check that the AC/DC adapter is connected properly both
to the printer and to the power socket.
•
If you are using batteries or a battery pack, check that
they/it do not require replacing/recharging.
4. Noinitialreset.
When POWERispressedforthefirsttime,theprint
headcarriagedoesnotmove.
•
Check that the carriage path is free of impediment.
•
Try switching the printer off and then on again.
•
If the POWER light indicator is flashing rapidly, there is a
failure on the mother board; call the technical assistance
service.
5. Demopage/Printtestdidnotrun.
•
Repeat the key sequence, as described.
•
If the carriage does not move, check that its path is not
obstructed.
•
If the FORM FEED light indicator flashes slowly: there is
no paper in the printer; load up to 15 sheets into the paper
input tray and press the FORM FEED key on the operator
panel.
6. Problemswithconnectiontohost.
•
Check that your interface cable is of the approved type.
•
Make sure you have fixed the interface connectors
properly both to the printer and to the host.
•
Check that you have configured your application correctly
(see the driver installation procedure and your application
manual).
English
User Guide - Troubleshooting 27
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