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paigeperezAug 20, 2025
What to do if On Call Plus shows insufficient sample?
- CcabreraerinAug 20, 2025
Repeat the test, ensuring that you apply enough sample to completely fill the test strip check window.
What to do if On Call Plus shows insufficient sample?
Repeat the test, ensuring that you apply enough sample to completely fill the test strip check window.
What to do if On Call Plus Measuring Instruments shows test strip is contaminated?
Repeat the test using a new test strip.
What to do if the test strip was removed during the On Call Plus Measuring Instruments test?
Repeat the test and ensure the test strip remains in place during the entire process.
How to fix On Call Plus when meter fails to turn on?
Replace the battery.
What to do if temperature has exceeded the operating temperature of On Call Plus Measuring Instruments?
Move to a cooler environment and then repeat the test.
What to do if sample was applied to the test strip too soon on On Call Plus Measuring Instruments?
Repeat the test, but this time apply the sample only after the blood drop/test strip icon appears on the On Call Measuring Instruments.
What to do if On Call Plus meter is too cold?
If the meter has been exposed to cold conditions, allow it to sit for 30 minutes to reach room temperature, and then repeat the test.
What to do if On Call Measuring Instruments shows power on self check error?
Remove the battery for 30 seconds, then reinsert it and turn the meter on again. If the problem continues, contact customer support.
What to do if On Call Plus Measuring Instruments shows internal calibration check error?
If a cell phone, radio frequency source, or a high-power electrical source is nearby, increase the distance between these sources and the meter, and then retest. If the issue continues, contact customer support.
What to do if On Call Plus says incorrect code chip was inserted?
Ensure you are using the On Call ®Plus brand of test strips with the On Call ®Plus Blood Glucose Meter. If the problem persists, contact customer support.
General| Sample Type | Whole blood |
|---|---|
| Measuring Range | 0.6 - 33.3 mmol/L |
| Battery Life | Approximately 1, 000 tests |
| Operating Humidity | 10 - 90% relative humidity |
| Hematocrit Range | 30 - 55% |
| Measurement Range | 0.6 - 33.3 mmol/L |
| Storage Temperature | -20°C - 60°C |
Guide on how to code the meter using the code chip for accurate blood glucose readings.
Instructions on how to obtain a blood sample using the lancing device for testing.
Specific steps for obtaining blood samples from fingertips for glucose measurement.
Steps on how to perform the actual blood glucose test with the meter and test strip.