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The phone is asking for a
PUK code
This means you have input the
incorrect password 3 times or more.
Contact your network provider to
retrieve your PUK code to unlock
your phone. Only your network
provider can help unlock your SIM.
SIM card error or no SIM
card
Ensure you have inserted the SIM
card correctly and are using the
correct size SIM card. Follow
instructions in the quick set up
guide for installing the SIM card.
Your SIM card may be damaged or
dirty. Ensure you replace your SIM
with your network provider if this
error occurs.
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