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Failure to connect to the network
1. Your network signal may be weak or out of range. Contact your network provider or try the
phone in a different location to check your signal
2. Your SIM card may be damaged, invalid or has no credit. Contact your network provider for
support
Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish do dial.
2. Ensure you have enough credit on your provider’s account. Contact your network provider
for support
3. Your signal strength may be weak. Check your signal strength and contact your network
provider
Cannot hear anyone on the call
1. Ensure your call volume is adjusted to your requirements. Using the volume keys on the
right side of the phone
2. Ensure you have sufficient signal strength
Cannot receive calls
1. Ensure your mobile phone is switched on
2. You have enough signal strength to receive calls
3. Ensure you do not have the phone in flight mode
4. Ensure your SIM card is installed correctly
The other party cannot hear you on the call
1. Ensure your hand or fingers are not covering the Microphone. Located at the bottom right of
the phone
2. Ensure you are speaking directly into the microphone
3. Ensure the other party has their volume turn up to their desired level
Mobile Phone wont charge
1. Ensure the power plug is inserted in the wall socket correctly and the wall switch is turned
on
2. Ensure the wall power socket is working by testing another device or a separate power
socket
3. Ensure you have inserted the micro USB cord into the phone correctly
4. Ensure there is no dirt or dust accumulated in the phones power socket
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